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How to Connect to Avionté - Hosted Customers

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Overview

Updated 06/16/2021

 

There are several ways for hosted customers to connect to Avionté, allowing for different systems and configurations.  Each method requires a Company Code to connect.  Your Company Code is a three-character identifier that uniquely identifies your account. If you do not know your Company Code, contact your Client Manager and they will provide it to you.

 

 

 

Connect to Aero

  1. Open your preferred web browser.

  2. Navigate to "https://companycode.avionte.com".
    1. Replace "companycode" with your Company Code. This loads the published Job Board page set as default.
    2. Note: If no Job Board has been published, you'll be taken directly to the Sign in page described in Step 4.

  3. Click Staff sign-in.

     

  4. On the Sign in page, enter your username and password.

     



  5. Click Sign in.

 

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Sign-In Video

 

 

Connect to Core Application with Internet Explorer on Windows

This is the recommended method of connecting to the Core Application.

  1. Open Internet Explorer.

  2. Navigate to login.aviontego.com.

    1. This will open the Avionté Application Portal page.

       



  3. In the Username field, enter your Avionté username.
    Note: First time users, the username will have a firstname.lastname format.

  4. In the Password field, enter your Avionté password.
    Note: The password for first-time users will be randomly generated and the user will be prompted to change the password before using the application. 

  5. In the Security section, Select the appropriate setting for your environment.

     




  6. Click Sign in.
    Note: First time users will see an error stating "Your password is expired. Click here to change it." A secure password will need to be created before signing in. For more information, see the Password Reset section below. 

  7. On the Avionté Remote Applications screen, click on the Avionté icon to launch the application.

     

     

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Password Reset

The error message stating "Your password is expired. Click here to change it" will require the user to reset their password before logging into the Avionté core application.

  1. When the error message displays, click the link to reset the password.

  2. Enter a new password. The password guidelines are listed below:

    • Cannot contain the user's account name.

    • Cannot contain parts of the user's full name that exceed two consecutive characters.

    • Must be eight characters long.

    • Must contain at least three of the following types of characters:
      • Uppercase letter (A-Z)
      • Lowercase letter (a-z)
      • Number (0-9)
      • Special character (%, !, @, #, etc.)

  3. Sign in with your new credentials.

    Click here to return to Step 7 of the "Connect to Core Application with Internet Explorer on Windows" section above.

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Remote Desktop Client Connections

 

Connect to Core Application with Microsoft Remote Desktop Client on Windows

Microsoft's Remote Desktop Client can be used to connect to the Avionté application on a Windows or Mac machine. 

  1. Ensure that any existing Remote Desktop Connections are disconnected
    1. Open the System Tray (the ^ on the bottom-right of your computer screen).
    2. If there is a Remote Desktop Connection icon, right-click and disconnect from all connections.



  2. Launch the RDC application by clicking the Windows Start button or the Search icon
    1. Windows Start button

      mceclip0.png

    2. Windows Search button

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    3. Search for: Remote Desktop Connection

      mceclip2.png

  3. Click Show Options



  4. Fill out the following fields:

    1. Computer: Enter “companycode.sh.aviontego.com”

      1. Where "companycode" is your Company Code.

        1. I.E. “xyz.sh.aviontego.com”




    2. User name: Enter “user.name@aviontego”

      1. Where "user.name" is your Avionté username.

        1. I.E., “john.smith@aviontego”



  5. Click the Local Resources Tab

    mceclip3.png

  6. Uncheck the box for Printers 

  7. Click 'More...'

    mceclip4.png

  8. Place a check next to Ports and Drives

  9. Click OK

    mceclip5.png

    Note: We recommend installing TSPrint for printing paychecks, documents, and reports from Avionte. Please download the Client Version from the Terminal Works website.

     

  10. Click the Advanced Tab

     
     

  11. Click the Settings... button



  12. Click the radio button next to Use these RD Gateway server settings

    mceclip6.png

  13. Enter the 'Server name': companycode.gw.aviontego.com

    1. Where "companycode" is your Company Code.

      1. I.E. xyz.gw.aviontego.com

  14. Click the Logon method dropdown

  15. Select Ask for password

    mceclip9.png

  16. Verify that they are checked
    1. Bypass RD Gateway server for local addresses
    2. Use my RD Gateway credentials for the remote computer
  17. Click 'OK'

    mceclip2.png

  18. Click Connect

    mceclip1.png

 

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Pin to Taskbar

This will save you time from having to find the Program each time you would like to use it.

  1. Right-click on the Remote Desktop Connection icon

    mceclip3.png

  2. Click Pin to taskbar

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  3. Once the Remote Desktop Connection program isn't being used; it will still appear in your Taskbar

    mceclip5.png

 

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Connect to Core Application with Microsoft Remote Desktop for Mac

The Avionté Suite application is a Microsoft-based application but can be accessed smoothly with the Microsoft Remote Desktop application even when using a different operating system such as iOS/Mac. 

Note: Ensure your remote desktop application is the most recently available (e.g. Microsoft Remote Desktop 10 (Version 10.6.6; May 4, 2021 ).

 

  1. Install the latest version of Microsoft Remote Desktop from the Mac App Store.

    10.png

     

  2. Open the new version of Microsoft Remote Desktop.

  3. In the upper-left, click the dropdown menu icon next to the "+" icon.

  4. Select Remote Resources from the menu.

    40231289_2047518835558729_4446902648859262976_n.png

  5. The Add Remote Resources displays. Enter the link to the Avionté application with your unique, three-character company code inserted into the URL.  https://ABC.aviontego.com/RDWeb/Feed/webfeed.aspx

  6. Click Find Feed.

    mceclip0.png

  7. The User Account drop-down menu displays. Select Add User Account from the menu. 

    40374132_1926436147649996_4182734393191694336_n.png

  8. When prompted, enter your Username & password:
    • AVIONTEGO\user.name (change "user.name" to your username)
      • Note: user.name@aviontego.com also works. Click on save once credentials are entered correctly

        40377702_1830558220391789_7200814114023669760_n.png


  9. Click Save Feed.
  10. The Microsoft Remote Desktop application now features the Avionté icon. Click the icon to access the application. 

 

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Enable Folder Redirection

  1. Select Microsoft Remote Desktop from the upper left of the Mac screen. 

    40211769_420585185134122_2511080327850491904_n.png

  2. Select Preferences. The Preferences screen displays.

    40418436_236381437035443_430459382094888960_n.png

  3. Select Browse from the "If folder redirection is enabled for Feeds or RDP files, redirect:" option

    40168637_2273012196254942_1573000599287365632_n.png

  4. Select the folder(s) or drive(s) to which the system should redirect.

  5. Click Choose. The updated redirect will take effect at computer restart. 

 

Troubleshooting

No Applications Available in the Microsoft Remote Desktop Application Window

If the Microsoft Remote Desktop application is not able to communicate with the Avionté servers, the list of available remote applications in the Microsoft Remote Desktop window will be empty.

 

 

 

No Network Connection

 

If the Microsoft Remote Desktop application is launched with no network connection, the Avionté remote applications won't be able to load. This results in an empty list.

  1. Ensure that the network connection is active.

  2. Launch the Microsoft Remote Desktop application.

  3. Click Feeds.

     




  4. Click Refresh.

 

 

Incorrect Username and Password

 

If the application doesn't recognize the username or password used, the Microsoft Remote Desktop application won't be able to connect to the Avionté servers. This results in an empty list.

This will also occur if your Avionté password has been changed.

  1. Click Feeds.

     

     

  2. Verify that the username is correct.

  3. Enter the current password in the Password field.

  4. Click Refresh.

 

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Keep Microsoft Remote Desktop in Dock

 

Keeping a frequently used application in the dock makes it faster and easier to launch.

  1. While the Microsoft Remote Desktop application is open, right-click on the icon in the dock.

     

     

  2. Mouse over Options.

  3. Click Keep in Dock.

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Connect to Core Application Via Third-Party RDP Client

Any RDP client that supports Microsoft RDP Protocol version 7.0 can be used to connect to the Core Application. The process of configuring other RDP clients will be similar to those described above for the Microsoft client above.

 

The table below lists the common information needed to configure an RDP client. In all cases, “companycode” should be replaced with your Company Code.

 

Type Info
Host address companycode.sh.aviontego.com
Gateway address companycode.gw.aviontego.com
Username Avionté username
Password Avionté password

 

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Connect to a Parallel Environment

The method for connecting to a parallel environment is identical to those outlined above. However, each method requires the substitution of a parallel environment URL.

The table below lists each parallel environment and the URL that should be used to connect to it.

 

Parallel Environment URLs

Environment Name URL
Aero Platform https://companycode-preprod.avionte.com
Core Application https://companycode-preprod.aviontego.com
Core Application RDC Computer Name https://companycode-preprod.sh.aviontego.com
Core Application RDC Server Name https://companycode-preprod.gw.aviontego.com

 

 

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