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How to Connect to Avionté - Hosted Customers

  • Updated
    Tags:
  • hosted
  • rdp
  • Mac
  • Launch
  • log in
  • Remote
  • Connection
  • Windows
  • Video
  • Troubleshoot

Overview

Updated 12/07/2022

 

There are several ways for hosted customers to connect to Avionté, allowing for different systems and configurations.  Each method requires a Company Code to connect.  Your Company Code is a three-character identifier that uniquely identifies your account. If you do not know your Company Code, contact your Client Manager and they will provide it to you.

 

Connect to Aero
Sign-In Video
Connect to Core Application with Internet Explorer on Windows (Recommended Method)
Password Reset
Remote Desktop Client Connections
Windows Server 2019/AWS update
AWS: Connect to Core Application with Microsoft Remote Desktop for Mac
Connect to Core Application with Microsoft Remote Desktop Client on Windows
Pin to Taskbar
    Enable Folder Redirection
Troubleshooting
    No Applications Available in the Microsoft Remote Desktop Application Window
    No Network Connection
    Incorrect Username and Password
Keep Microsoft Remote Desktop in Dock
Connect to Core Application Via Third-Party RDP Client
Connect to a Parallel Environment
    Parallel Environment URLs

 

 

Connect to Aero

  1. Open your preferred web browser.

  2. Navigate to "https://companycode.avionte.com".
    1. Replace "companycode" with your Company Code. This loads the published Job Board page set as default.
      Note: If no Job Board has been published, you'll be taken directly to the Sign in page described in Step 4.

  3. Click Staff sign-in.

     



  4. On the Sign in page, enter your Username and Password.

     



  5. Click on the Sign in button.

 

 

Sign-In Video

Note: Some of the settings used in the video may be different.  Please use the settings listed in the sections below the video.

 

 

 

Connect to Core Application with Internet Explorer on Windows

This is the recommended method of connecting to the Core Application.

  1. Open Internet Explorer.

  2. Navigate to AmpCode.aviontego.com.

    1. This will open the Avionté Application Portal page.

       



  3. In the Username field, enter your Avionté username.
    Note: First time users, the username will have a firstname.lastname format.

  4. In the Password field, enter your Avionté password.
    Note: The password for first-time users will be randomly generated and the user will be prompted to change the password before using the application. 

  5. In the Security section, Select the appropriate setting for your environment.

     




  6. Click Sign in.
    Note: First time users will see an error stating "Your password is expired. Click here to change it." A secure password will need to be created before signing in.

    1. Click here to go to the Password Reset Section 

  7. On the Avionté Remote Applications screen, click on the Avionté icon to launch the application.

     

 

 

Password Reset

The error message stating "Your password is expired. Click here to change it" will require the user to reset their password before logging into the Avionté core application.

  1. When the error message displays, click the link to reset the password.

  2. Enter a new password. The password guidelines are listed below:

    • Cannot contain the user's account name.
    • Cannot contain parts of the user's full name that exceed two consecutive characters.
    • Must be eight characters long.
    • Must contain at least three of the following types of characters:
      • Uppercase letter (A-Z)
      • Lowercase letter (a-z)
      • Number (0-9)
      • Special character (%, !, @, #, etc.)

  3. Sign in with your new credentials.
    Click here to go to the Internet Explorer Section

 

 

Remote Desktop Client Connections

 

Windows Server 2019/AWS update

With the move to Windows server 2019/AWS - it's no longer required to have manual connections created by hand by our users

  1. Log into the gateway, you will need your AMP code which was supplied in your original Zendesk ticket.  example: ABC.aviontego.com
  2. Select the Classic app
  3. An RDP file will be downloaded (you can keep or rename).
    1. This will simplify the setup on your end so you don't have to maintain the manual files.

 

 

AWS: Connect to Core Application with Microsoft Remote Desktop for Mac

The Avionté Suite application is a Microsoft-based application, but it can be accessed with the Microsoft Remote Desktop application even when using a different operating system, such as macOS. 

Note: Ensure your remote desktop application is the one most recently available.

  1. Install the latest version of Microsoft Remote Desktop from the Mac App Store by clicking on the download arrow.

    10.png

     

  2. After the download successfully completes, open Safari.

  3. Enter the link to the Avionté application with your unique, three-character company code inserted into the browser. 
    Example: https://ABC-mac.aviontego.com. Safari will search for the workspace. If it finds one, it will display the Avionté Application Portal.

    Avionte__Application_Portal_-_Safari.png

  4. Enter your Username and Password.
    1. AVIONTEGO\user.name (change "user.name" to your username)
      Note: user.name@aviontego.com also works.
  5. Click on Sign In once credentials are entered correctly.
    1. The RemoteApp and Desktops screen appears.

      RemoteApp_and_Desktops.png

  6. Click the Avionté icon. A download will occur, popping up in the right-hand bottom corner.

    Downloads.png

  7. Open the Microsoft Remote Desktop app.
  8. Click on the PCs tab at the top
  9. Click on the three dots icon
    Microsoft_Remote_Desktop.png

  10. Click on Import from RDP file...

    mceclip0.png

  11. A Downloads screen displays.
    Downloads.png

  12. Note the name of the download so you will recognize it. (Your download name will be different from what is in the screenshot.) Import the RDP file that was just downloaded.
    1. The RDP connection appears in the PCs tab.
  13. Hover over it then click the pencil icon to edit the RDP connection info.
  14. In the Edit PC window, click on the Gateway dropdown and select Add Gateway...
  15. In the Add a Gateway window, clear out everything in the Gateway name box
    1. Type the following into the Gateway name: [ABC].aviontego.com (where [ABC] is the client abbreviation) 
  16. Click the User account dropdown and select Add User Account...
  17. Enter the user account and password used to log in earlier. Click Add.
  18. Click the blue Add button on the gateway information, and Save on the Edit PC window.
  19. Now double-click the saved RDP connection in the PCs tab and Classic should launch.
  20. If a pop-up opens asking for user credentials, use the same password as on the portal, and the same username but with @aviontego at the end.

    mceclip0.png


    Start_Page.png

 

 

Connect to Core Application with Microsoft Remote Desktop Client on Windows

Microsoft's Remote Desktop Client can be used to connect to the Avionté application on a Windows or Mac machine. 

  1. Ensure that any existing Remote Desktop Connections are disconnected
    1. Open the System Tray (the ^ on the bottom-right of your computer screen).
    2. If there is a Remote Desktop Connection icon, right-click and disconnect from all connections.



  2. Launch the RDC application by clicking the Windows Start button or the Search icon
    1. Windows Start button

      mceclip0.png

    2. Windows Search button

      mceclip1.png

    3. Search for: Remote Desktop Connection

      mceclip2.png

  3. Click Show Options



  4. Fill out the following fields:

    1. Computer: Enter “prod-cl-sh.aviontego.com”


      mceclip0.png

    2. User name: Enter “user.name@aviontego”

      1. Where "user.name" is your Avionté username.

        1. Example: “john.smith@aviontego”

          mceclip2.png

  5. Click the Local Resources Tab

    mceclip3.png

  6. Uncheck the box for Printers 

  7. Click 'More...'

    mceclip4.png

  8. Place a check next to Ports and Drives

  9. Click on the OK button

    mceclip5.png

    Note: We recommend installing TSPrint for printing paychecks, documents, and reports from Avionte. 

    1. Click here to download the Client Version (Terminal Works website).

       

  10. Click the Advanced Tab

    mceclip3.png
     

  11. Click the Settings... button



  12. Click the radio button next to Use these RD Gateway server settings

    mceclip6.png

  13. Enter the Server name: AmpCode-gw.aviontego.com

    1. Where "AmpCode" is your Company Code.

      1. Example: xyz-gw.aviontego.com

  14. Click the Logon method dropdown

  15. Select Ask for password

    mceclip1.png

  16. Verify that they are checked
    1. Bypass RD Gateway server for local addresses
    2. Use my RD Gateway credentials for the remote computer
  17. Click on the OK button

    mceclip4.png

  18. Click on the Connect button

    mceclip5.png

 

Pin to Taskbar

This will save you time from having to find the Program each time you would like to use it.

  1. Right-click on the Remote Desktop Connection icon

    mceclip3.png

  2. Click Pin to taskbar

    mceclip4.png

  3. Once the Remote Desktop Connection program isn't being used; it will still appear in your Taskbar

    mceclip5.png

 

 

Enable Folder Redirection when desired

  1. Select Microsoft Remote Desktop from the upper left of the Mac screen. 

    40211769_420585185134122_2511080327850491904_n.png

  2. Select Preferences. The Preferences screen displays.

    40418436_236381437035443_430459382094888960_n.png

  3. Select Choose Folder from the "If folder redirection is enabled for Feeds or RDP files, redirect:" option

    40168637_2273012196254942_1573000599287365632_n.png

  4. Select the folder(s) or drive(s) to which the system should redirect.

  5. Click Choose. The updated redirect will take effect at computer restart. 

 

 

Troubleshooting

 

No Applications Available in the Microsoft Remote Desktop Application Window

If the Microsoft Remote Desktop application is not able to communicate with the Avionté servers, the list of available remote applications in the Microsoft Remote Desktop window may be empty.

 

MS_Remote_Desktop.png

 

 

No Network Connection

If the Microsoft Remote Desktop application is launched with no network connection, the Avionté remote applications won't be able to load. This results in an empty list.

  1. Ensure that the network connection is active and VPN is connected.

  2. Launch the Microsoft Remote Desktop application again according to the .rpd file.

 

 

Incorrect Username and Password

If the application doesn't recognize the username or password used, the Microsoft Remote Desktop application won't be able to connect to the Avionté servers. This results in an empty list.

This will also occur if your Avionté password has been changed.

  1. Click Workspaces.

     

  2. Verify that the username is correct.

  3. Enter the current password in the Password field.

  4. Click Continue.

 

 

Keep Microsoft Remote Desktop in the Dock

Keeping a frequently used application in the dock makes it faster and easier to launch.

  1. While the Microsoft Remote Desktop application is open, right-click on the icon in the dock.

     

     

  2. Mouse over Options.

  3. Click Keep in Dock.

 

Connect to Core Application Via Third-Party RDP Client

Any RDP client that supports Microsoft RDP Protocol version 7.0 can be used to connect to the Core Application. The process of configuring other RDP clients will be similar to those described above for the Microsoft client above.

 

The table below lists the common information needed to configure an RDP client. In all cases, “companycode” should be replaced with your Company Code.

 

Type Info
Host address prod-cl-sh.aviontego.com
Gateway address companycode-gw.aviontego.com
Username Avionté username
Password Avionté password

 

 

Connect to a Parallel Environment

The method for connecting to a parallel environment is identical to those outlined above. However, each method requires the substitution of a parallel environment URL.

The table below lists each parallel environment and the URL that should be used to connect to it.

 

Parallel Environment URLs

Environment Name URL
Aero Platform https://companycode-preprod.avionte.com
Core Application https://companycode-preprod.aviontego.com
Core Application RDC Computer Name https://companycode-preprod.sh.aviontego.com
Core Application RDC Server Name https://companycode-preprod.gw.aviontego.com

 

 

 

Comments

1 comment

Date Votes
  • Corey Minors

    Is there an updated version of this doc available?

    0

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