Avionté University: Setting Up and Managing Access – Support Center

The content consists of narrated walkthroughs, interactive testing, and results feedback. The content serves as an introduction to new users. Typically, Avionté University use is followed by attending New User Training Courses with a professional trainer using the system and learners asking questions.

Note: The URL used to gain administrative access to Avionté University is different from the regular user URL. Please ensure your users are logging into the correct address.

Complimentary Subscription (during implementation)

All accounts are free during the implementation process and an additional 30 days after a client's live date. To keep any seats after this date, please contact your Account Manager regarding the purchase of a subscription.

User Structure

Avionté recommends the following user structure:

One client user will be made Administrator. They have access to user enrollment, and completion reporting, and as such will be responsible for enrolling team learners and keeping everyone on track.
Project Leads need to complete Avionté University prior to scope.
Regular End Users need to complete Avionté University prior to training.

Responsibilities of the AU Administrator

During implementation, the Project Manager will request an Avionté University account and administrator credentials for clients.

Instructions and link to our Quick Start sheet are sent to the client's Avionté University administrator.
During implementation, administrators are also pre-enrolled in the courses and can navigate between the two portals using the menu option in the upper-right of each portal.
Using the provided instructions, the administrator will invite learners to enroll in Avionté University. Learners that have enrolled, but have not started courses within 30 days, may be deleted automatically. For this reason, it is recommended that users should only enroll when they’re ready to train. Once an account is removed the data cannot be retrieved.
The administrator is able to export learner reports and/or transcripts if a permanent record of learner activity is desired.
When implementation is completed the administrator will be given the opportunity to purchase an Avionté University subscription at one of the available tiers.

Note: If the subscription is declined, all learner accounts will be removed 30 days after the client's live date. To purchase a subscription at any time, view the article titled Paid Subscription

Paid Subscription

Contact your Account Manager to purchase a subscription to Avionté University.

Your Account Manager will create a Support Ticket and attach an addendum for the purchase.
You will be asked to sign and return the addendum and provide a name and email address for your administrator account.
The Avionté University account is created and instructions sent to your administrator.
Allow no more than the contracted number of unique learner accounts per billing period in order to remain within your chosen pricing tier.

Cost

Please contact your Account Manager.

Responsibilities of the AU Administrator

After purchasing an Avionté University subscription:

Instructions and link to the Admin Portal are sent to your Avionté University administrator.
Using the provided instructions, your administrator will invite learners to enroll in Avionté University.
Your administrator is able to export learner reports and/or transcripts if a permanent record of learner activity is desired.
Your administrator is responsible for requesting the removal of learner accounts when the learner has completed the courses. Once an account is removed the data cannot be retrieved.

Avionté University Admin Portal

Admin Log In

Once the request for an Avionté University account is made (via your PM or your Account Manager) an email which includes your username and a link to reset your temporary administrator password is sent.

Use a Chrome browser to follow the provided link and re-set your temporary password.
Future logins: Navigate to https://avionte.absorbtraining.com/Admin/Login
Enter your provided username and the password you created.

Navigate Between Portals

If your account grants you access to both the Admin and Learner portals you will have the option to move between the two with one set of credentials.

From the Admin Portal, select Learner Experience from the navigation menu in the upper right.	From the Learner Portal, select Admin from the navigation menu in the upper right.

Invite Learners

Navigate to: https://avionte.absorbtraining.com/Admin/Login
Log in using your provided Username and the Password you created.
From the Absorb Panel click Users and select Enrollment Keys.
Click the checkbox at the far left of the enrollment key. If you have requested more than one enrollment key, ensure you are selecting the key with the most appropriate set of courses for your learner(s).
Select Send Enrollment Key Instructions from the Actions menu. The Enrollment Key Instructions page will load.
From the Enrollment Key Instructions page, check the Send to individuals only checkbox.
Type the email addresses of those you are inviting to enroll in Avionté University.
Enter only one email address per text field.
If additional fields are necessary, click Add Email Address as needed.
You may customize the email content, however DO NOT REMOVE any bracketed strings
for example {{{KeyName}}}.
Click Send and the email will be sent to the addresses you have included.

Your employees should follow the instructions they receive via email to create their account. By default, they will be enrolled in all courses included in the enrollment key. If you wish to modify the course list by employee roles, see the Pathing Users section and/or Custom Enrollment Key section.

View Learner List

Your invited learners will not appear in Avionté University until they complete the account creation process.

To view a list of your learners, navigate to the Users page.
The employees that have created a Learner Account in Avionté University are listed. Anyone not listed on the Users page has not yet created their account. You may wish to follow up with those individuals.
Select a learner to view details about their account.
To view additional data in the report grid, select it from the Display Columns dropdown.

Pathing Learners

By default a new Enrollment Key includes all courses for either our CLASSIC or BOLD generations. You may create a custom learning path for users by adding or removing courses appropriate for their role with your company. There is also an option to request additional Custom Enrollment Keys, see the section Custom Enrollment Key for details.

Add Courses to a Learner's Enrollment

Navigate to the Users page.
From the Users page, select a User.
Choose View Enrollments to load a list of all courses this learner is enrolled in.
The selected learner's enrollment list will load. Review the enrollments.
To add courses to the learner's enrollment, select Enrollment.
Select the Add Courses button.
From the Select Courses window, choose the courses to add to this learner's enrollment.
Click the Continue button. The chosen courses are added to the learner's enrollment.

Remove Courses from a Learner's Enrollment

To remove courses from the learner’s enrollment follow steps 1 - 4 above, select the courses to be removed from the list.
Click Un-enroll from the Actions menu. The selected courses are removed from the learner’s enrollment.
Click OK in the Un-enroll window. The courses have been removed from the learner's enrollment.
Select the User Transcript button to view the learner’s transcript and the changes you have made to their enrollment.

Suggested Learning Paths - AviontéCLASSIC

Videos and Courses	Back Office	Recruiter	Sales	Admin
AviontéCLASSIC 1 - Getting Started		x	x	x
AviontéCLASSIC 2 - Customers and Contacts		x		x
AviontéCLASSIC 3 - Orders		x		x
AviontéCLASSIC 4 - Applicant and Employee			x	x
AviontéCLASSIC 5 - Candidate Management			x	x
AERO 101 - Web Modules		x	x	x
AERO 102 - Paperless Mobile Onboarding		x		x
Back Office 1 - Navigating Avionté Back Office	x			x
Back Office 2 - Back Office Foundations	x			x
Back Office 3 - Setting Up Customer Billing	x
Back Office 4 - Preparing for Employee Payroll	x
Back Office 5 - Entering Employee Time Cards	x
Back Office 6 - Processing Employee Payroll	x
Back Office 7 - Creating Customer Invoices	x
Back Office 8 - Recording Customer Payments	x

Suggested Learning Paths - AviontéBOLD

Our BOLD courses have been created based on individual roles. Each course contains multiple lessons which cover valuable features for that role.

Courses	Back Office	Recruiter	Sales	Admin
Administrator				x
Recruiter		x
Salesperson			x
Back Office	x			x

Ongoing Learning Opportunities

ACA 101: Companion Application Setup
ACA 102: Tracking & Reporting
Admin Tools: Employee & System
Go Paperless: Using Adobe Sign in AviontéBOLD
Avionté General Ledger
Quarterly Tax Filing
Portals in AviontéCLASSIC
Reports & Advance Search
Worker's Compensation & Unemployment

Transcript / Reporting

User Transcript

The transcript is a great resource to track individual learner progress. The User Transcript is available from the Users page. Here you can view the learner’s certificates earned by successfully completing the courses.

Navigate to the Users page.
Select the user from the list of your learners.
Select the User Transcript button. The learner's transcript loads.
Earned certificates, status, and scores of courses are shown. The transcript can be printed or saved as a PDF.
Click the course name from within the Course Enrollments section to drill down into more detail about the learner’s progress with this specific course. Updates may be made to the transcript if needed.
Make any necessary updates to the course record by choosing one of the status options; Not Completed, Completed or Failed.
Update the score as needed.
Scroll to the bottom of the page and select the Edit icon.
Again choose the status; Not Completed, Completed or Failed.
Update the score as needed.
Click the Continue button.
Save your changes.

Learner Progress

The Learner Progress report provides valuable information regarding the advancement of all learners in one report.

Select Reports > Learner Progress to navigate to the Learner Progress report.
First time use, click the Course Filter and click the blue + to select the courses in which your learners are enrolled.
Click Update Filter. You are able to view the progress of your learners in the selected courses.
Set up your display columns by selecting and deselecting them from the list.
Organize your chosen columns. Place your cursor over a column heading, when the cross symbol is shown drag the column to its new position.
Select the Saved Layouts icon and click the Create New button.
Title your layout and select Create New.
To export this report, click the Generate Report icon, choose Excel or CSV from the drop down. In the future this report will be available under the Saved Layout icon.
Click Generate. When generation is complete you may download your report.

Additional reports are available under the Reports menu.

Inactivate Users

Your Avionté University admin is responsible for adding completed learner accounts to the inactive group. This is important because your pricing tier is determined by the number of unique learner accounts in a billing period (the 26th thru the 25th of the following month). Therefore, when learners have completed their courses, it is important that their removal be requested promptly. If the learners aren’t removed they will automatically roll into the next billing period and will be counted on your invoice for that period. The rollover will continue until the admin requests the learners removal or the learner is removed for non-activity. Review our Best Practices for more details.

Navigate to the Groups page Users > Groups.
Select the group titled DO NOT DELETE THIS GROUP - ADD EMPLOYEES THAT HAVE COMPLETED COURSES! If other groups are visible, please ignore them. Some clients choose to create groups here for personal use.
Click the Edit Group button.
From the Users drop down, select the learners who have completed their courses.
Save your changes.
From the Groups page, select View Users to see a list of the learners you have added.

Members of this group will continue to be listed on the Users page until they are permanently removed at the completion of the billing cycle.

Once a learner account is removed the data cannot be retrieved.

To remove a learner from the Inactive group:

Should you need to remove a learner from the group select Edit Group and click the X associated with the user name.

Avionté University Courses

Standard AviontéCLASSIC Enrollment Key

Each company account is given an enrollment key which provides access to all offered courses. Use of the enrollment key is discussed in the Invite Learners section of this article.

CLASSIC Front Office

AviontéCLASSIC 1 - Getting Started

AviontéCLASSIC 2 - Customers and Contacts

AviontéCLASSIC 3 - Orders

AviontéCLASSIC 4 - Applicant and Employee

AviontéCLASSIC 5 - Candidate Management

AERO 101 - Web Modules

AERO 102 - Paperless Mobile Onboarding

Back Office Interactive Courses

Back Office 1 - Navigating Avionté Back Office

Back Office 2 - Back Office Foundations

Back Office 3 - Setting Up Customer Billing

Back Office 4 - Preparing for Employee Payroll

Back Office 5 - Entering Employee Time Cards

Back Office 6 - Processing Employee Payroll

Back Office 7 - Creating Customer Invoices

Back Office 8 - Recording Customer Payments

Ongoing Learning

Ongoing Learning - ACA 101: Companion Application Setup

Ongoing Learning - ACA 102: Tracking & Reporting

Ongoing Learning - Admin Tools: Employee & System

Ongoing Learning - Avionté General Ledger

Ongoing Learning - Quarterly Tax Filing

Ongoing Learning - Portals in AviontéCLASSIC

Ongoing Learning - Reports & Advance Search

Ongoing Learning - Worker's Compensation & Unemployment

Standard AviontéBOLD Enrollment Key

Each company account is given an enrollment key which provides access to all offered BOLD courses arranged by role. Use of the enrollment key is discussed in the Invite Learners section of this article.

Administrator

Getting Started with AviontéBOLD

Entering & Managing Companies & Contacts

Tracking Sales & Opportunities

Managing Job Orders

Sourcing & Engaging with Talent

Recruiting & Placing Candidates

Onboarding Talent

Configuring your System & Users

Back Office Courses (Recommended)

Recruiter

Getting Started with AviontéBOLD

Managing Job Orders

Sourcing & Engaging with Talent

Recruiting & Placing Candidates

Onboarding Talent

Salesperson

Getting Started with AviontéBOLD

Entering & Managing Companies & Contacts

Tracking Sales & Opportunities

Managing Job Orders

Back Office

Back Office Foundations

Setting Up Customer Billing

Preparing for Employee Payroll

Entering Employee Time Cards

Processing Employee Payroll

Creating Customer Invoices

Recording Customer Payments

Ongoing Learning Opportunities

ACA 101: Companion Application Setup

ACA 102: Tracking & Reporting

Admin Tools: Employee & System

Go Paperless: Using Adobe Sign in AviontéBOLD

Avionté General Ledger

Quarterly Tax Filing

Reports & Advance Search

Worker's Compensation & Unemployment

Custom Enrollment Key

If the majority of your learners only need certain courses, you may wish to request a custom enrollment key which includes only those courses.

Create a support center ticket for our training team.
Note the courses you wish to include.
Additional enrollment key(s) will be created.
Select the appropriate enrollment key when sending the Enrollment Key Instructions to a new learner.
Note that only new accounts are affected, existing learner accounts are not updated.

Course Descriptions

AviontéCLASSIC Front Office Videos

AviontéCLASSIC 1 - Getting Started
You will learn the basics of Avionté along with some tips and tricks on how to navigate through the system like a pro. We will discuss the Start Page in depth while breaking down the Knowledge Base, Dynamic Panels, Calendar and Task functionality, Main Menu, and Terminology. We will also talk about Basic Search and how to manipulate the columns found in that section as well as how to print and export the information to Excel. The course will finish with your trainer explaining email functionality in the system, specifically Email Profile Setup, Favorites Groups, how to create Email Templates, Mass Mail Setup, and Scheduling. Estimated Completion Time: 1.5 hours

AviontéCLASSIC 2 - Customers and Contacts
This course is great for everyone, especially if you work closely with your company’s customers. In Front Office 101 you will be taught how to enter new customers into your Avionté database and manage their records on a day-to-day basis. Learn about the customer sales and onboarding processes as well as Customer Relationship Management (CRM), where Sales/Service and Revenue Opportunity come into play. You will also learn about the contact side of Avionté, specifically how to add a contact and where to edit their information. Finally, you will be shown the benefits of using departments in Avionté. Estimated Completion Time: 1 hour

AviontéCLASSIC 3 - Orders
Would you know what do to if one of your customers called in with a need for a job fill? If the answer to that question is no, then complete this course and learn about Order functionality in Avionté. You will learn about the Customer Order Options Sub-Tree and how this can tie into department use from Front Office 101. You will also walk through entering new Temp Orders and Direct Hire Orders into the system and learn what is specific to Avionté in separating the two. Estimated Completion Time: 1 hour.

AviontéCLASSIC 4 - Applicant and Employee
Not only is the course helpful for everyone who wants to understand the employee side of Avionté, but it is especially great for all of our recruiters. This course will start off with a walk through of the Applicant Portal and allow you to see how all of the entered information flows from the portal to the core application. You will also learn how to enter Employees in Avionté and see how to utilize the system for New Hire Workflow as well as Employee Record Maintenance. Estimated Completion Time: 1.5 hours

AviontéCLASSIC 5 - Candidate Management
Candidates, orders and assignments – Oh my! This course will help you to understand the difference between Orders and Assignments in Avionté and where Candidates come into play. You will learn to review the skills, requirements, and certifications sections of the order placed in Front Office 102 before creating a list of candidates for that order with Auto-Match. Additionally, you will learn how to assign Employees to Orders and discuss the benefits of using Avionté. Estimated Completion Time: 1 hour

AERO 101 - Web Modules
Are you looking for a mobile solution to some of your front office needs? Join us to learn all about this new mobile friendly side of Avionté. Learn why the Recruiter Module, Job Board Module and/or Talent Module is a necessary part of the Avionté Web Platform and how each of the modules function. You will also learn basic navigation, searching functionality and much more inside of the Recruiter Module, as well as how the Job Board Module and Talent Module are connected. Estimated Completion Time: 1.5 hours

AERO 102 - Paperless Mobile Onboarding
Avionté's Recruiter and Talent modules allow your company to create an onboarding workflow that is seamless, painless, and paperless! Learn how to use Talent Tasks to take talent from applicants to active employees. Interactive course, work at your own pace. Estimated Completion Time: 30 minutes

AviontéBOLD Front Office Interactive Courses

AviontéBOLD - Getting Started
Administrator, Recruiter, Salesperson
This course serves as an introduction to the AviontéBOLD front office. The lessons within this course will walk through system navigation, personal configuration, and basic functionality of the Connect module of the Avionté solution. Estimated Completion Time: 15 minutes

AviontéBOLD - Entering & Managing Companies & Contacts
Administrator, Salesperson
This course covers the basics of Companies and Contacts in the Connect Module. We will walk through the various methods of adding Companies and Contacts into Avionté and how to manage basic information in the Company and Contact profiles. Subsequent courses will cover sales CRM functionality and order management. Estimated Completion Time: 10 minutes

AviontéBOLD - Tracking Sales & Opportunities
Administrator, Salesperson
This course will cover sales cycle tracking, customer on-boarding, and contact management to help your team efficiently and effectively manage customer relationships and processes. Estimated Completion Time: 15 minutes

AviontéBOLD - Managing Job Orders
Administrator, Recruiter, Salesperson
Jobs are at the center of the Avionté workflow. Sales should create job records once they have closed deals. Recruiters need a job record before they can begin vetting candidates. This course covers creating jobs in Avionté, managing job details, and posting jobs to your Careers page. Estimated Completion Time: 30 minutes

AviontéBOLD - Sourcing & Engaging with Talent
Administrator, Recruiter
Avionté's Connect module provides powerful sourcing tools that make finding the right candidates faster and easier. This course walks through the process of filling a position, from building a candidate list, nominating candidates to a position, to placing talent on an assignment. Estimated Completion Time: 20 minutes

AviontéBOLD - Recruiting & Placing Candidates
Administrator, Recruiter
Avionté provides various tools to search for and vet candidates to find the right person for the job! This course will walk through the recruiting workflow in Avionté, including reviewing candidates, building your pipeline, nominating candidates to positions, and assigning talent to jobs. Estimated Completion Time: 20 minutes

AviontéBOLD - Onboarding Talent
Administrator, Recruiter
Recruiters can quickly request information through the Connect Module for talent to complete online in the Talent Profile. In this course, we will demonstrate the talent's onboarding experience, walk through the recruiter's workflow, and train you on the setup and configuration of the onboarding solution. Estimated Completion Time: 20 minutes

AviontéBOLD - Configuring your System & Users
Administrator
Avionté is highly configurable, so it is important to spend some time familiarizing yourself with the options and settings within the system. This course is for Admin users and will walk through the Utilities section of Avionté in order to help you configure the system to fit your workflows and user preferences. Estimated Completion Time: 30 minutes

Back Office Interactive Courses

Back Office 1 - Navigating Avionté Back Office
With this video you will learn the basic navigation of the Avionté Start Page and the functions of the tree-style menus and sub-menus to get you where you need to be to complete your Back Office tasks. Estimated Completion Time: 15 minutes

Back Office 2 - Back Office Foundations
This course serves as the introduction to Back Office in Avionté. Consider these lessons prerequisites to the Time Entry, Payroll, Billing, AR, and Weekly Process courses. The user will work at their own pace through this interactive course. Estimated Completion Time: 30 minutes

Back Office 3 - Setting Up Customer Billing
Before generating invoices for a new customer, there are a few items to configure for the billing process. This course introduces the user to the items needing set up in the Customer record before invoicing clients for your services. The user will work at their own pace through this interactive course. Estimated Completion Time: 30 minutes

Back Office 4 - Preparing for Employee Payroll
Before running payroll, there is important information that needs to be collected and set up for employees in order to accurately pay them. These payroll items are located in the Employee record and need to be configured before the employee is placed on assignment. The user will work at their own pace through this interactive course. Estimated Completion Time: 30 minutes

Back Office 5 - Entering Employee Time Cards
Time Entry is the first step in the Avionté Back Office process and serves as the basis for payroll and billing. Users have multiple options to enter time card data into Avionté and can use a combination of the available methods rather than having to choose just one. This flexibility provides options for your customers and users. This course will explain the standard time entry process. Subsequent courses will cover other time entry methods such as Web Time and Time Clocks. The learner will work at their own pace through this interactive course. Estimated Completion Time: 30 minutes

Back Office 6 - Processing Employee Payroll
After a Time Entry batch is closed, the transactions from the batch will be available for payroll and billing. This course covers all things payroll, including the process to produce checks and paycheck corrections. Back Office Basics and Time Entry are prerequisites. The user will work at their own pace through this interactive course. Estimated Completion Time: 30 minutes

Back Office 7 - Creating Customer Invoices
After a Time Entry batch is closed, its transactions are available in the Payroll and Billing sections. The Billing section of Avionté allows users to create invoices for customers and send them off via email or mail. This course walks through the process of creating invoices, correcting invoices, and corresponding reporting to audit your work. Back Office Basics and Time Entry are prerequisites. The user will work at their own pace through this interactive course. Estimated Completion Time: .30 minutes

Back Office 8 - Recording Customer Payments
After sending invoices to customers, Avionté allows users to record payments for the invoices in the Accounts Receivable (AR) section. AR acts as a hub for customer invoice activity, allowing users to apply payments to invoices, generate Statement Letters, and review customers' Aging Reports. This course teaches users to record payments, run reports, and create invoices in AR. Back Office Basics and Billing Process are prerequisites. The user will work at their own pace through this interactive course. Estimated Completion Time: 30 minutes

Ongoing Learning

Ongoing Learning - ACA 101: Companion Application Setup
This interactive course walks users through the setup of the ACA Companion Application. The configuration covered in this course is required in order to activate the ACA tracking features in Avionté and properly record coverage information needed to produce 1095-Cs at the end of the year. Interactive course, work at your own pace. Estimated Completion Time: 30 minutes

Ongoing Learning - ACA 102: Tracking & Reporting
This interactive course covers the daily tracking process users should follow for proper reporting at the end of the year. The course will also explain the logic behind the 1095-C reports and how to file 1095-Cs and 1094-Cs with the IRS. Interactive course, work at your own pace. Estimated Completion Time: 30 minutes

Ongoing Learning - Admin Tools: Employee & System
Learn all of the things that you, as an Admin User, can do in Avionté. In this course you will cover Admin Tools and take a closer look into what can be accomplished in this advanced section of Avionté. You must have Admin permissions. Estimated Completion Time: 2 hours

Ongoing Learning - Go Paperless: Using Adobe Sign in AviontéBOLD
Avionté partners with Adobe Sign® to provide electronic document services to collect electronic signatures for forms such as handbook sign-offs, W-4 forms, contracts, etc. Admins create document templates (W-4, I-9, contracts, etc.) in the Adobe Sign interface. From there, the documents are managed in the Documents tab of Company and Talent records. This course covers everything you need to know about Adobe Sign and Avionté including setup of the integration, template mapping, and sending documents to talent and contacts.

Ongoing Learning - Avionté General Ledger
The General Ledger (GL) in Avionté is an export process used to push Avionté Back Office data to your accounting software. This interactive course is designed to assist users in understanding the purpose, setup, and process of the General Ledger in Avionté. Once the GL has been configured, the GL data produced by Avionté can be mapped and exported to a third-party accounting system to help you balance your books and run your business. Work at your own pace. Estimated Completion Time: 30 minuted

Ongoing Learning - Quarterly Tax Filing
Taxes can be complicated but filing them doesn't have to be! This interactive course covers the quarter-end process using Avionté & Greenshades. We will walk you through everything from setup and configuration, creating the feed from Avionté to Greenshades, building your quarterly returns, and even creating your year-end forms if needed. Work at your own pace. Estimated Completion Time: 30 minutes

Ongoing Learning - Portals in AviontéCLASSIC
Using Avionté CLASSIC portals can help to streamline your processes. From the applications process, to onboarding, to time entry, things can be made simpler. In this course you will learn about the Applicant, Employee, Customer, and Admin Portals and what they can do for your company. Estimated Completion Time: 2 hours

Ongoing Learning - Reports & Advance Search
Take this course to learn more about reports and AQs in Avionté. You will see the differences between reports and AQs, and even walk through a few reports. Specifically Staffing Action Report & AQ, Comprehensive AQs, Active Assignments, Accrued Hours Report & AQ, Revenue Opportunity AQ, Follow Up Report, Check Register & Invoice Register, Processed Transaction AQ, AR Aging, and Gross Profit. After walking through those reports, you will learn the basics of Advanced Search and how to best use its functionality. Estimated Completion Time: 45 minutes

Ongoing Learning - Worker's Compensation & Unemployment
This course will cover the basics of Worker’s Compensation and Unemployment. Learn about how these sections of Avionté keep record of this information. You will learn how to add new records as well as search for existing records and dive into the sub-menu items you will find in each section. Estimated Completion Time: 30 minutes

Avionté University Learner Portal

Learner Enrollment / Account Creation

You should use a Chrome browser and anyone taking CLASSIC courses will need Flash installed on the PC.

When creating your learner account, you will be prompted to click the Sign Up button, this is the only time you will use the Sign Up function. Creating the account automatically enrolls you in the courses associated with the enrollment key provided in your invitation email.

Navigate to https://avionte.absorbtraining.com. The Login/Sign Up page is displayed.
When creating your learner account you should click the Sign Up button. This is a one-time process. On your next visit to Avionté University you will use the login credentials created here.
In the Sign Up window enter the Key Name provided in your invitation email or from your administrator.
Click the Sign Up button again.
The Enrollment Form (shown below) is displayed.
IMPORTANT: You are creating your username and password. Your username will be FirstName.LastName using the name you enter here. You will use this username and password to Login in the future. Make note of your credentials.
Type your First Name and Last Name into the respective text fields. This becomes your username, FirstName.LastName
Be sure to add an active email address. Your login credentials, and if needed reset password information will be sent here.
Create your unique password with a minimum of six characters.
Re-enter your password.
Make a note of your credentials.
Username: Firstname.Lastname
Password: Your created password
Click the Sign Up button.

Congratulations, you have created a learner account and enrolled in the Avionté University courses!

To return to the Learner Portal:

Use a Chrome browser to navigate to this URL https://avionte.absorbtraining.com/#/login
Enter your username
Enter the password that you created
Click the Login button

Please do NOT use the Key Name or Sign Up option a second time as this will create a duplicate learner account that does not represent any courses you may have already completed.

Learner Log In

After you have created a learner account using the Learner Enrollment Instructions you can return at any time to complete your courses. Open Avionté University in a Chrome browser to enjoy the full features of the interactive courses.

Navigate to https://avionte.absorbtraining.com The Login/Sign Up page is displayed.
Enter the Username and Password that you created when enrolling.
Username is your Firstname.Lastname
Password is the password that you created
Click the Login button. Do NOT click the Sign Up button as this will prompt you for the Enrollment Key and create a duplicate account.
You may begin your courses. If interrupted, you will be able to return to this page, log in, and continue the courses.

Forgot Password

Administrators are not able to view or reset passwords. Learners who have forgotten their password should click the Forgot Password? link on the Login screen and follow the emailed instructions.

If no reset password email is received from Absorb, the account may have an invalid or blank email address. It is also possible that the account has been removed for non use during the past 30 days.

If a user is unable to login or reset their password, a support center ticket should be created for the training team with the request to set a temporary password.

Using Avionté University

The Avionté University Home page features a dashboard containing frequently used elements as well as a menu in the upper-right containing in-depth elements. Some elements are found on the dashboard and the menu.

To begin your study select the My Courses tile from the dashboard or from the menu.
Seven categories are available. You may have access to one, or all of the categories – depending on your role. The categories are numbered 1 – 7. The number located at the far right of each category tells you the number of courses included.
Select one of the categories. This launches the My Courses page for that category.
We suggest beginning with the first course and working your way down the list.
You may change the look of your course selection with the Choose View menu.
Select the Start button from the first course listed.
Continue through all of the courses in this category. 80% is a passing score in those courses that include a quiz.
When you have completed this category of courses, click the My Courses link to return to the My Courses page and continue with your remaining enrollments.

The table below the image defines each of the elements and common usage.

Element	Location	Description
Dashboard	Menu & Dashboard	The Dashboard - which is also an option on the menu in the upper-right - features quick access tiles to frequently used university elements like courses and messages.
Courses	Menu & Dashboard	The Courses option - aka "My Courses" - accesses interactive content or "tests" specific to the logged-in user. The My Courses page displays a set of categories which you are enrolled in. The Show Categories toggle can be be switched off to display all of the courses from all categories of your enrollment. A search field can be used to narrow results, folder or list views are available, and completed courses can be hidden with the Show Completed toggle.
Catalog	Menu & Dashboard	The Catalog option provides all courses in which you are enrolled and several additional courses which may be used during implementation. Logged-in, unique users select courses from the catalog and the courses become available in My Courses (described above). Like the My Courses feature above, Catalog has a search field that can be used to narrow results and a Show Categories toggle to adjust content display.
Resources	Menu & Dashboard	Resources contains the actual educational content that learners read or watch before completing a course. Documents can be searched then downloaded to the user's PC.
Calendar	Menu	The Calendar option provides a view of live scheduled events (e.g. webinars.)
Transcript	Menu	The Transcript area stores earned certificates that can be opened as a PDF then sent, printed, etc. Any courses that have an associated certificate are featured here along with a status of the course.
Edit Profile	Menu	Username, password, and contact email address can be viewed in the Edit Profile area.
Logout	Menu	The Logout option immediately logs the user out of the system, prompting the Login page to display for a user to log back in.
Resume	Dashboard	The Resume section enables a user to quickly return where they left off in a course. Click the Resume tile on the Dashboard... ...to access the listed course's area - in this case, Front Office 101.
Inbox	Dashboard & Toolbar	The Inbox icon on the Toolbar provides a summary of new messages. The Inbox section also features a summary view of messages on the Dashboard and an in-depth view when clicked. Users may mark messages as "read" from the in-depth view.

Troubleshooting

I Can't Log In

Try the Forgot Password? link to reset your password. If no reset password email is received from Absorb, the account may have an invalid email address, or no email address attached. It is also possible that the account has been removed for non use during the past 30 days.

If a user is unable to log in or reset their password, a support center ticket should be created for the training team with the request to set a temporary password.

The Courses I've Taken Aren't Marked As Complete

This could be one of several issues:

Instead of entering your username and password, you may have used the enrollment Key Name a second time. This creates a new account and therefore will not show your completed work. Log out of this account and log in using your username (FirstName.LastName) and the password you created. Be sure to click Login and not Sign Up.
Did you allow the course to finish? If you clicked out of the course or video without allowing it to finish or completing the quiz (when relevant) the system may not register the course as complete. To solve this, return to the course or video and make sure you reach the final screen. This should trigger the system to mark the course as complete. If you continue to have issues ask your internal Avionté University Administrator to update your Transcript manually.

Lessons That I Have Not Completed Are Marked As Complete

This may occur with our role based courses. If you clicked out of the lesson without finishing, the status may show as complete in the Learner Portal. Whether the lesson is actually completed or not, you may always click the Complete button to resume or retake the lesson. The assessment following each lesson must be completed with a passing score of 80% before the next lesson in the course can be started.

Course Does Not Load (Screen is White)

Some of our earliest courses were created in Captivate. If your attempt to load a course results in just a white screen - you are probably trying to view one of these earlier courses. Scripts and Flash must be enabled.

When using the Chrome Browser

In the upper right of your Chrome browser you will see a small icon. Other browsers will display something similar.
Click the icon and a second message appears.
Select the Load scripts link.
You will be asked to allow Flash to run. Click the Allow button.

The course created using the Captivate tools will load onto the screen.

When using Safari on a Mac

While in Safari click the Safari tab > Preferences > Websites.
Click on the Adobe Flash Player Plug-in.
Set the option next to "avionte.absorbtraining.com" to On.

If you do not see Adobe Flash Player listed under Plug-ins then it needs to be downloaded.

Error Loading Player

The error message "Error loading player: No playable sources found" can be resolved with an update to the computer's Flash player. Visit https://get.adobe.com/flashplayer to update.

Invalid License Key

The error message "Error setting up player: Invalid license key" can be resolved by clearing the browser's cache.

Clear Cache - Chrome

In Chrome's browser toolbar, click More.
Click History.
Click Clear browsing data.
Under "Clear browsing data," select the check boxes for Cookies and site data and Cached images and files.
Use the menu at the top to select the amount of data that you want to delete.
Click Clear browsing data.

Clear Cache - Internet Explorer (IE is not recommended)

IE 10 or 11

In Internet Explorer, select the Tools button
Point to Safety
Select Delete browsing history.
Choose the types of data or files you want to remove from your PC, and then select Delete.

IE 9

In Internet Explorer, select the Tools button
Select Internet options.
Under Browsing history, select Delete.

IE 8

In Internet Explorer, select the Safety menu
Select Delete Browsing History.
Choose the types of data and files you want to remove from your PC
Select Delete.

Clear Cache - Firefox

Click the Menu button
Choose Options.
Select the Advanced panel.
Click on the Network tab.
In the Cached Web Content section, click Clear Now.
Close the about:preferences page. Any changes you've made will automatically be saved.

Site Support & Content Creation

The Avionté University site is hosted by Absorb, a third-party software provider. Content is created and uploaded to the site by the Avionté Training Department. Support center tickets should be directed to training.

Note: Avionté University accounts that have not been in use for 30 days or more may be removed without notice. Should this occur, contact your Account Manager to review your subscription and have a new account created.

Attachments

Quick Start.pdf
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