Overview

Updated 01/20/2023

Chapters

General Information Complimentary Subscription (during implementation)     User Structure     Responsibilities of the AU Administrator (Implementation) Paid Subscription     Cost Responsibilities of the AU Administrator (Paid) Avionté University Admin Portal     Admin Log In     Navigate Between Portals Add a Learner View Learner List Pathing Learners     Remove Courses from a Learner's Enrollment Reset a Learner's Password Edit a Learner's Account Impersonate a Learner Transcript / Reporting     User Transcript

Learner Progress Inactivate Users Avionté University Courses     CLASSIC Courses by Function     AviontéBOLD Courses by Function Additional Ongoing Learning Courses Lesson Descriptions     AviontéCLASSIC Front Office Videos     AviontéBOLD Front Office Interactive Lessons     Back Office Interactive Lessons     Ongoing Learning Avionté University Learner Portal     Create your Password     To return to the Learner Portal Begin /Resume your Course Forgot Password Using Avionté University Troubleshooting Site Support & Content Creation Attachments

 

 

General Information

The Avionté Training Department provides training content on the Avionté University site for learners at https://avionte.absorbtraining.com

 

With the proper credentials, the site can be accessed on an admin level, at https://avionte.absorbtraining.com/Admin/Login

 

The content consists of narrated walkthroughs, interactive testing, and results in feedback. The content serves as an introduction to new users. Typically, Avionté University use is followed by attending New User Training Courses with a professional trainer using the system and learners asking questions.

 

Note: The URL used to gain administrative access to Avionté University is different from the regular user URL. Please ensure your users are logging into the correct address.

 

 

 

Complimentary Subscription (during implementation)

All accounts are free during the implementation process and an additional 30 days after a client's live date. To keep any seats after this date, please contact your Account Manager regarding the purchase of a subscription.

 

User Structure

Avionté recommends the following user structure:

• One client user will be made Administrator. They have access to user enrollment, and completion reporting, and as such will be responsible for enrolling team learners and keeping everyone on track.
   
• Project Leads need to complete Avionté University prior to scope.
   
• Regular End Users need to complete Avionté University prior to training.

 

Responsibilities of the AU Administrator (Implementation)

During implementation, the Project Manager will request an Avionté University account and administrator credentials for clients.

1. Instructions and link to our Admin Instructions sheet are sent to the client's Avionté University administrator.
    
2. During implementation, administrators are also pre-enrolled in the courses and can navigate between the two portals using the menu option in the upper-right of each portal.
    
3. Learners are imported by the Project Manager. The client administrator may add additional learners and enroll them in Avionté University courses. Learners that have been enrolled, but have not started courses within 30 days, may be deleted automatically. For this reason, it is recommended that admins add learners only when they’re ready to train. Once an account is removed the data cannot be retrieved.
    
4. The administrator is able to export learner reports and/or transcripts if a permanent record of learner activity is desired.
    
5. When implementation is completed the administrator will be given the opportunity to purchase an Avionté University subscription at the current rate.
   
   Note: If the subscription is declined, all learner accounts will be removed 30 days after the client's live date. To purchase a subscription at any time, view the article titled Paid Subscription

 

 

Paid Subscription

Contact your Account Manager to purchase a subscription to Avionté University.

• Your Account Manager will create a Support Ticket and attach an addendum for the purchase.
   
• You will be asked to sign and return the addendum and provide a name and email address for your administrator account.
   
• The Avionté University account is created and instructions sent to your administrator.
  
  
• Allow no more than the contracted number of unique learner accounts per billing period in order to remain within your chosen pricing tier.

 

Cost

Please contact your Account Manager. 

 

 

Responsibilities of the AU Administrator (Paid)

After purchasing an Avionté University subscription:

1. Instructions and link to the Admin Portal are sent to your Avionté University administrator.
    
2. Using the provided instructions, your administrator will add learners to Avionté University.
    
3. Your administrator is able to export learner reports and/or transcripts if a permanent record of learner activity is desired.
    
4. Your administrator is responsible for inactivating learner accounts when the learner has completed the courses. Once an account is removed the data cannot be retrieved.

 

 

Avionté University Admin Portal

 

Admin Log In

Once the request for an Avionté University account is made (via your PM or your Account Manager) an email that includes your username and a link to create your password is sent.

1. Use a Chrome browser to follow the provided link and create your password.
    
2. Future logins: Navigate to https://avionte.absorbtraining.com/Admin/Login
   
   
3. Enter your provided username and the password you created.

 

Navigate Between Portals

If your account grants you access to both the Admin and Learner portals you will have the option to move between the two with one set of credentials.

 

From the Admin Portal	From the Learner Portal
Select Learner Experience from the navigation menu in the upper right.	Select Admin from the navigation menu in the upper right.

 

 

 

Add a Learner Account

The Micro Learning course Avionté University Admin - Add a Learner is also available to you.

1. Navigate to: https://avionte.absorbtraining.com/Admin/Login
   
   
2. Log in using your provided Username and the Password you created.
   
   
3. Navigate to the Users page.
   
   
   
   
4. Click the Add User button.
   
   
5. Complete the General section of the Add User page.
   
   
6. Select your department/company name.
   
   
   
   
7. The Send New User Email option defaults to Yes. You may customize the email by setting the toggle to On, however, DO NOT REMOVE any bracketed strings for example {{{UserName}}}.
   Note that the link will expire in 7 days.
   
   
8. The new learner account defaults to Active, do not change this setting.
   
   
   
   
9. Scroll down the page to the Account section. Learner defaults to On, do not change this setting.
   IMPORTANT: The other account types must remain Off. Admin credentials must be requested by submitting a support ticket.
   
   
   
   
10. The admin may complete the Contact Information and Employee Details sections, but they are not required.
11. Optional Enroll by Function:
    To automatically enroll the learner in courses based on their function within your organization scroll down to the More section. Select the learner’s primary function within your organization. The learner will automatically be enrolled in those courses appropriate to their function. A secondary function may be selected if needed.
    
    
    
    If enrollment rules and/or courses are updated in the future your learner will automatically be enrolled in courses assigned to their selected function. View the block of courses included within each function.
    
    Note: If no function is selected the learner will not be automatically enrolled in courses. The admin will need to enroll the learner in courses following the instructions for Pathing Learners.
    
    
12. You are asked to complete all fields located in the More section if you are able.
    
    
    
    
13. Save your work.

1.  

 

 

 

View Learner List

Your added learners will be available in the Users Screen.

1. To view a list of your learners, navigate to the Users page.
   
   
   
   
2. The employees that have a Learner and/or Admin Account in Avionté University are listed. 
   
   
   
   
3. Select a learner to view details about their account.
    
4. To view additional data in the report grid, select it from the Display Columns dropdown.
   
   

 

 

Pathing Learners

If you have set a function or two for your learner they are enrolled in the block of courses within that function. However, you may create a custom learning path for users by adding or removing courses appropriate for their role with your company.

 

Add Courses to a Learner's Enrollment

1. Navigate to the Users page.
   
   
   
   
2. From the Users page, select a User.
   
   
   
   
3. Choose View Enrollments to load a list of all courses this learner is enrolled in.
   
   
   
   
4. The selected learner's enrollment list will load. Review the enrollments.
   
   
   
   
5. To add courses to the learner's enrollment, select Enrollment.
   
   
   
   
6. Select the Add Courses button.
   
   
   
   
7. From the Select Courses window, click the arrow next to a folder and choose courses from that folder to add to this learner's enrollment. 
   
   
   
   
8. Click the Continue button. The selected courses are added to the learner's enrollment.

 

 

Remove Courses from a Learner's Enrollment

1. To remove courses from the learner’s enrollment follow steps 1 - 4 above, select the courses to be removed from the list.
   
   
   
   Click Un-enroll from the Actions menu. The selected courses are removed from the learner’s enrollment.
   
   
   
   
2. Click OK in the Un-enroll window. The courses have been removed from the learner's enrollment.
   
   
   
   
3. Select the User Transcript button to view the learner’s transcript and the changes you have made to their enrollment.

 

 

Reset a Learner's Password

Your internal Avionté University admin can assist with resetting users’ passwords.

1. Navigate to the Users page.
   
   
   
   
2. Select the user from the list.
   
   
3. Click the Reset Password button.
   
   
   
   
4. On the Reset Password page, the admin can customize the message if desired.
   Note the Forgot password link will expire in 24 hours.
   
   
5. Click Send.
   
   

 

Edit a Learner's Account

Admins can modify user information such as misspellings or email addresses.

 

1. Navigate to the Users page.
   
   
   
   
2. Select the user from the list.
   
   
3. Click the Edit User button.
   
   
   
   
4. Admin can provide a temporary password if necessary. Scroll down the page to the Password section. Type in a temporary password. The user will be asked to reset their password on their next login.
   
   
5. Save your changes.

 

 

Impersonate a Learner

To troubleshoot a course, you can impersonate a user to see where they are having issues. You can look at the main menu to make sure all sections are marked with a pink check mark. 

 

1. Click on the Impersonate button on the right-hand side menu.
   
   
   
   
2. Navigate to the course the user is having issues with and click the Resume button.
   
   
3. Next Click on the Resume button on the lesson.
   
   
   
4. When the course loads, click resume once more and it will open the course.
5. At the top left of the screen, you will see 3 horizontal lines. Click on it to open the player menu.
6. Click on Main Menu.
7. For the course to be marked complete, the user must complete it entirely. All videos, audio, and exercises must be completed for the section to be marked complete with a pink check mark. Once all lessons have a pink check mark, the user will be able to select Click to Finish and exit the course.
   
   
   

 

 

Transcript / Reporting

 

User Transcript

The transcript is a great resource to track individual learner progress. The User Transcript is available from the Users page. Here you can view the learner’s certificates earned by successfully completing the courses/lessons.

1. Navigate to the Users page.
   
   
   
   
2. Select the user from the list of your learners.
   
   
   
   
3. Select the User Transcript button. The learner's transcript loads.
   
   
   
   
4. Earned certificates, status, and scores of lessons are shown. The transcript can be printed or saved as a PDF.
   
   
   
   
5. Click the course or lesson name from within the Course Enrollments section to drill down into more detail about the learner’s progress with this specific course. Updates may be made to the transcript if needed.
   
   
   
   
6. Make any necessary updates to the course record by choosing one of the status options; Not Completed, Completed or Failed.
    
7. Update the score as needed.
   
   
   
   
8. Scroll to the bottom of the page and select the Edit icon.
   
   
   
   
9. Again choose the status; Not Completed, Completed or Failed.
    
10. Update the score as needed.
     
11. Click the Continue button.
    
    
    
    
12. Save your changes.

 

 

Learner Progress

The Learner Progress report provides valuable information regarding the advancement of all learners in one report.

1. Select Reports > Learner Progress to navigate to the Learner Progress report.
   
   
   
   
2. First time use, select the Filter icon and choose Course from the top drop-down.
   
   
   
   
3. Select the courses you wish to include in the report from the second drop-down.
   
   
   
   
4. Click Add Filter. You are able to view the progress of your learners in the selected courses.
    
5. Set up your display columns by selecting and deselecting them from the list.
   
   
   
   
6. Organize your chosen columns. Place your cursor over a column heading, when the cross symbol is shown drag the column to its new position.
   
   
   
   
7. Select the Saved Layouts icon and click the Create New button.
   
   
   
   
8. Title your layout and select Create New.
   
   
   
   
9. To export this report, click the Generate Report icon, choose Excel or CSV from the drop down. In the future, this report will be available under the Saved Layout icon.
   
   
   
   
10. Click Generate. When generation is complete you may download your report.

 Additional reports are available under the Reports menu.

 

 

Inactivate Users

Your Avionté University admin is responsible for adding completed learner accounts to the inactive group. This is important because your pricing tier is determined by the number of unique learner accounts in a billing period (the 26th thru the 25th of the following month). Therefore, when learners have completed their courses, it is important that their removal be requested promptly. If the learners aren’t removed they will automatically roll into the next billing period and will be counted on your invoice for that period. The rollover will continue until the admin requests the learners removal or the learner is removed for non-activity. Review our Best Practices for more details.

1. Navigate to the Users page.
   
   
   
   
2. Select the user from the list.
   
   
3. Click the Edit User button.
   
   
4. On the Edit User page scroll down to the Is Active toggle and change to Inactive.
   
   
5. Save your work.
   
   
   
   
   

Inactive learners are visible by adding the Status column to your Users page and sort on Inactive.

Once a learner account is removed the data cannot be retrieved.

To reset a learner to Active:

Repeat the steps above and toggle the learner back to Active.

 

 

 

Avionté University Courses

 

CLASSIC Courses Included in the Functions

 

CLASSIC Front Office Function (includes the following lessons)

• AviontéCLASSIC 1 - Getting Started
• AviontéCLASSIC 2 - Customers and Contacts
• AviontéCLASSIC 3 - Orders
• AviontéCLASSIC 4 - Applicant and Employee
• AviontéCLASSIC 5 - Candidate Management
• AERO 101 - Web Modules
• AERO 102 - Paperless Mobile Onboarding

 

Back Office Function (includes the following lessons)

• BACK OFFICE 1: Navigating Avionté Back Office
• BACK OFFICE 2: Back Office Foundations
• BACK OFFICE 3: Setting Up Customer Billing
• BACK OFFICE 4: Preparing for Employee Payroll
• BACK OFFICE 5: Entering Employee Timecards
• BACK OFFICE 6: Processing Employee Payroll
• BACK OFFICE 7: Creating Customer Invoices
• BACK OFFICE 8: Recording Customer Payments

 

Back Office Administrator Function (includes the following lessons)

• BACK OFFICE 1: Navigating Avionté Back Office
• BACK OFFICE 2: Back Office Foundations
• BACK OFFICE 3: Setting Up Customer Billing
• BACK OFFICE 4: Preparing for Employee Payroll
• BACK OFFICE 5: Entering Employee Timecards
• BACK OFFICE 6: Processing Employee Payroll
• BACK OFFICE 7: Creating Customer Invoices
• BACK OFFICE 8: Recording Customer Payments
• Back Office Admin Tools - Employee and System

 

 

 

BOLD Courses Included in the Functions

 

Front Office BOLD Administrator Function (includes the following lessons)

• AviontéBOLD 1: Introduction to the Solution
• AviontéBOLD 2: Managing Companies & Contacts
• AviontéBOLD 3: Job and Job Postings
• AviontéBOLD 4: Talent Management
• AviontéBOLD 5: Candidate Management
• AviontéBOLD Administrator
• Go Paperless with AviontéBOLD

 

BOLD Recruiter Function (includes the following lessons)

• AviontéBOLD 1: Introduction to the Solution
• AviontéBOLD 2: Managing Companies & Contacts
• AviontéBOLD 3: Job and Job Postings
• AviontéBOLD 4: Talent Management
• AviontéBOLD 5: Candidate Management
• Go Paperless with AviontéBOLD

 

BOLD Sales Function (includes the following lessons)

• AviontéBOLD 1: Introduction to the Solution
• AviontéBOLD 2: Managing Companies & Contacts
• AviontéBOLD 3: Job and Job Postings
• AviontéBOLD 4: Talent Management
• AviontéBOLD 5: Candidate Management

 

Back Office Function (includes the following lessons)

• BACK OFFICE 1: Navigating Avionté Back Office
• BACK OFFICE 2: Back Office Foundations
• BACK OFFICE 3: Setting Up Customer Billing
• BACK OFFICE 4: Preparing for Employee Payroll
• BACK OFFICE 5: Entering Employee Timecards
• BACK OFFICE 6: Processing Employee Payroll
• BACK OFFICE 7: Creating Customer Invoices
• BACK OFFICE 8: Recording Customer Payments

 

Back Office Administrator Function (includes the following lessons)

• BACK OFFICE 1: Navigating Avionté Back Office
• BACK OFFICE 2: Back Office Foundations
• BACK OFFICE 3: Setting Up Customer Billing
• BACK OFFICE 4: Preparing for Employee Payroll
• BACK OFFICE 5: Entering Employee Timecards
• BACK OFFICE 6: Processing Employee Payroll
• BACK OFFICE 7: Creating Customer Invoices
• BACK OFFICE 8: Recording Customer Payments
• Back Office Admin Tools - Employee and System

 

 

 

Additional Ongoing Learning Courses

Ongoing Learning Lessons (Add courses via the Pathing Learners instructions)

• ACA Setup, Tracking, and Reporting
• Admin Tools: Employee & System
• Go Paperless: Using Adobe Sign in AviontéBOLD
• Avionté General Ledger
• Quarterly Tax Filing
• Reports & Advance Search
• Worker's Compensation & Unemployment

 

 

Lesson Descriptions

 

AviontéCLASSIC Front Office Videos

AviontéCLASSIC 1 - Getting Started
You will learn the basics of Avionté along with some tips and tricks on how to navigate through the system like a pro. We will discuss the Start Page in depth while breaking down the Knowledge Base, Dynamic Panels, Calendar and Task functionality, Main Menu, and Terminology. We will also talk about Basic Search and how to manipulate the columns found in that section as well as how to print and export the information to Excel. The course will finish with your trainer explaining email functionality in the system, specifically Email Profile Setup, Favorites Groups, how to create Email Templates, Mass Mail Setup, and Scheduling.

• Estimated Completion Time: 1.5 hours
  
  

AviontéCLASSIC 2 - Customers and Contacts
This course is great for everyone, especially if you work closely with your company’s customers. In Front Office 101 you will be taught how to enter new customers into your Avionté database and manage their records on a day-to-day basis. Learn about the customer sales and onboarding processes as well as Customer Relationship Management (CRM), where Sales/Service and Revenue Opportunity come into play. You will also learn about the contact side of Avionté, specifically how to add a contact and where to edit their information. Finally, you will be shown the benefits of using departments in Avionté.

• Estimated Completion Time: 1 hour
  
  

AviontéCLASSIC 3 - Orders
Would you know what do to if one of your customers called in with a need for a job fill? If the answer to that question is no, then complete this course and learn about Order functionality in Avionté. You will learn about the Customer Order Options Sub-Tree and how this can tie into department use from Front Office 101. You will also walk through entering new Temp Orders and Direct Hire Orders into the system and learn what is specific to Avionté in separating the two.

• Estimated Completion Time: 1 hour.
  
  

AviontéCLASSIC 4 - Applicant and Employee
Not only is the course helpful for everyone who wants to understand the employee side of Avionté, but it is especially great for all of our recruiters. This course will start off with a walk through of the Applicant Portal and allow you to see how all of the entered information flows from the portal to the core application. You will also learn how to enter Employees in Avionté and see how to utilize the system for New Hire Workflow as well as Employee Record Maintenance.

• Estimated Completion Time: 1.5 hours
  
  

AviontéCLASSIC 5 - Candidate Management
Candidates, orders and assignments – Oh my! This course will help you to understand the difference between Orders and Assignments in Avionté and where Candidates come into play. You will learn to review the skills, requirements, and certifications sections of the order placed in Front Office 102 before creating a list of candidates for that order with Auto-Match. Additionally, you will learn how to assign Employees to Orders and discuss the benefits of using Avionté.

• Estimated Completion Time: 1 hour
  
  

AERO 101 - Web Modules
Are you looking for a mobile solution for some of your front office needs? Join us to learn all about this new mobile friendly side of Avionté. Learn why the Recruiter Module, Job Board Module and/or Talent Module is a necessary part of the Avionté Web Platform and how each of the modules function. You will also learn basic navigation, searching functionality, and much more inside of the Recruiter Module, as well as how the Job Board Module and Talent Module are connected.

• Estimated Completion Time: 1.5 hours
  
  

AERO 102 - Paperless Mobile Onboarding
Avionté's Recruiter and Talent modules allow your company to create an onboarding workflow that is seamless, painless, and paperless! Learn how to use Talent Tasks to take the talent from applicants to active employees. Interactive course, work at your own pace.

• Estimated Completion Time: 30 minutes

 

 

AviontéBOLD Front Office Interactive Lessons

AviontéBOLD 1: Introduction to the Solution
This course is included in the Administrator, Recruiter, and Salesperson functions.
This course serves as an introduction to the AviontéBOLD front office. The lessons within this course will walk through the system navigation, personal configuration, how to run a basic and advanced search, submitting a support ticket, and searching the support center for knowledge base articles.

• Estimated Completion Time: 100 minutes with 5 Lessons

Lesson 1: Getting Started: 10 minutes

• This lesson introduces AviontéBOLD Front Office, including basic system navigation functionality.

Lesson 2: Navigating Front Office: 20 minutes

• This lesson will walk you through customizing and navigating AviontéBOLD Front Office, including creating documents and analyzing reports.

Lesson 3: Account and Settings: 20 minutes

• This lesson will walk you through setting up your Account and Settings within AviontéBOLD and where to go to stay current on new releases and features.

Lesson 4: Searching in AviontéBOLD: 15 minutes

• This lesson will walk you through the two methods of searching in AviontéBOLD: basic and advanced search. You will also learn how to customize your search results.

Lesson 5: Avionté Support Center: 15 minutes

• This lesson will walk you through the functionality of the Avionté Support Center and how to use AVI’s in-app support.

Final Assessment: 20 minutes

 

 

AviontéBOLD 2: Managing Companies and Contacts
This course is included in the Administrator and Salesperson functions.
This course covers the basics of Companies and Contacts in AviontéBOLD. We will walk through the various methods of adding Companies, Offices, and Contacts into Avionté to include, Echo Plug-in, and how to manage basic information in the Company and Contact profiles.

• Estimated Completion Time: 95 minutes and 2 Lessons

Lesson 1: Managing Companies: 35 minutes 

• This lesson will review the layout of the Company Tab and how to create a new company record.

Lesson 2: Managing Contacts: 35 minutes

• This lesson demonstrates how to manually add a new office and contact, import a contact using Echo plug-in, and walk you through the contact profile page.

Final Assessment: 25 minutes 

 

 

AviontéBOLD 3: Job and Job Postings
This course is included in the Administrator, Recruiter, and Salesperson functions.
Jobs are at the center of the Avionté workflow. Sales should create job records once they have closed deals. Recruiters need a job record before they can begin vetting candidates. This course covers creating job order templates and new requirement groups in Avionté, managing job details, and posting jobs to your Careers page.

• Estimated Completion Time: 95 minutes and 3 Lessons

Lesson 1: Job Order Template and Requirements: 30 minutes 

• In this lesson, users will learn how to create Job Order Templates and New Requirement Groups.

Lesson 2: New Job Order: 20 minutes

• In this lesson, users will learn how to create a new job order and learn how to navigate the Job Details Page.

Lesson 3: Posting a New Job: 20 minutes

• In this lesson, users will learn how to post a job to internal and external job boards and use dashboard widgets and reports to track performance of job postings.

Final Assessment: 25 minutes

 

 

AviontéBOLD 4: Talent Management
This course is included in the Administrator and Recruiter functions.
This course covers the various ways to add and manage talent records AviontéBOLD. We will walk through how to import and modify talent records, assign onboarding tasks, and demonstrate the talent's onboarding experience. You will also learn how to track and manage talent using dashboard widgets and reports.

• Estimated Completion Time: 90 minutes and 3 Lessons

Lesson 1: Creating Talent Records: 30 minutes

• In this lesson, users will learn how to manually add a talent record and import a resume through various methods.

Lesson 2: Talent Profile: 25 minutes

• In this lesson, users will learn how to modify a Talent record, log an activity, and add tags to a Talent record.

Lesson 3: Onboarding Talent and Reports: 20 minutes

• In this lesson, users will learn about the talent Onboarding process, assign tasks, and how to track and manage talent using reports and dashboard widgets. 

Final Assessment: 15 minutes

 

 

AviontéBOLD 5: Candidate Management
This course is included in the Administrator and Recruiter functions.
AviontéBOLD provides powerful sourcing tools that make finding the right candidates faster and easier. This course walks through the Candidate Management process, starting with using talent terms to search for qualified talent, building your pipeline, nominating candidates to a position, to placing talent on an assignment. You will also learn how to track talent using dashboard widgets and reports.

• Estimated Completion Time: 85 minutes and 3 Lessons

Lesson 1: Talent Search: 20 minutes

• In this lesson, users will learn how to use Talent terms to build a search and navigate the Talent search page.

Lesson 2: Pipelining Talent: 25 minutes

• In this lesson, users will learn about the Candidate Management Process and the different functionality of the Candidate Management Page.

Lesson 3: Assignments and Reports: 20 minutes

• In this lesson, users will learn about the talent placement process and tracking talent using dashboard widgets and reports.

Final Assessment: 20 minutes

 

 

AviontéBOLD Administrator Course
This course is included in the Administrator function.
Avionté is highly configurable, so it is important to spend some time familiarizing yourself with the options and settings within the system. This course is for BOLD Front Office Admin users and will walk through how to manage email templates and configure users, critical aspects of the system through the Utilities and Table Editor section, onboarding tasks, and your Careers page to help you configure the system to fit your workflows and user preferences.

• Estimated Completion Time: 80 minutes and 6 Lessons

Lesson 1: User Configuration: 20 minutes

• In this lesson, users will learn how to configure user types and user groups, and setup new user accounts. 

Lesson 2: Utilities: 10 minutes

• In this lesson, users will learn how to configure critical aspects of the AviontéBOLD system through the Utilities section. 

Lesson 3: Careers Page: 10 minutes

• In this lesson, users will learn how to configure and personalize their company’s Careers Page. 

Lesson 4: Email Templates: 10 minutes

• In this lesson, users will learn how to create and manage email templates. 

Lesson 5: Table Editor: 10 minutes

• In this lesson, users will learn how to configure system settings using the table editor. 

Lesson 6: Onboarding Tasks: 5 minutes

• In this lesson, users will learn how to configure Onboarding Tasks and create Onboarding Tasks Packets. 

Final Assessment: 15 minutes

 

 

 

Back Office Interactive Lessons

Back Office 1 - Navigating Avionté Back Office
With this video you will learn the basic navigation of the Avionté Start Page and the functions of the tree-style menus and sub-menus to get you where you need to be to complete your Back Office tasks. 

• Estimated Completion Time: 15 minutes
  

 

Back Office 2 - Back Office Foundations
This course serves as the introduction to Back Office in Avionté. Consider these lessons prerequisites to the Time Entry, Payroll, Billing, AR, and Weekly Process courses. The user will work at their own pace through this interactive course.

• Estimated Completion Time: 30 minutes

 

Back Office 3 - Setting Up Customer Billing
Before generating invoices for a new customer, there are a few items to configure for the billing process. This course introduces the user to the items needing set up in the Customer record before invoicing clients for your services. The user will work at their own pace through this interactive course.

• Estimated Completion Time: 30 minutes

 

Back Office 4 - Preparing for Employee Payroll
Before running payroll, there is important information that needs to be collected and set up for employees in order to accurately pay them. These payroll items are located in the Employee record and need to be configured before the employee is placed on assignment. The user will work at their own pace through this interactive course.

• Estimated Completion Time: 30 minutes

 

Back Office 5 - Entering Employee Time Cards
Time Entry is the first step in the Avionté Back Office process and serves as the basis for payroll and billing. Users have multiple options to enter time card data into Avionté and can use a combination of the available methods rather than having to choose just one. This flexibility provides options for your customers and users. This course will explain the standard time entry process. Subsequent courses will cover other time entry methods such as Web Time and Time Clocks. The learner will work at their own pace through this interactive course.

• Estimated Completion Time: 30 minutes

 

Back Office 6 - Processing Employee Payroll
After a Time Entry batch is closed, the transactions from the batch will be available for payroll and billing. This course covers all things payroll, including the process to produce checks and paycheck corrections. Back Office Basics and Time Entry are prerequisites. The user will work at their own pace through this interactive course.

• Estimated Completion Time: 30 minutes

 

Back Office 7 - Creating Customer Invoices
After a Time Entry batch is closed, its transactions are available in the Payroll and Billing sections. The Billing section of Avionté allows users to create invoices for customers and send them off via email or mail. This course walks through the process of creating invoices, correcting invoices, and corresponding reporting to audit your work. Back Office Basics and Time Entry are prerequisites. The user will work at their own pace through this interactive course.

• Estimated Completion Time: 30 minutes

 

Back Office 8 - Recording Customer Payments
After sending invoices to customers, Avionté allows users to record payments for the invoices in the Accounts Receivable (AR) section. AR acts as a hub for customer invoice activity, allowing users to apply payments to invoices, generate Statement Letters, and review customers' Aging Reports. This course teaches users to record payments, run reports, and create invoices in AR. Back Office Basics and Billing Process are prerequisites. The user will work at their own pace through this interactive course.

• Estimated Completion Time: 30 minutes

 

 

Ongoing Learning

Ongoing Learning: ACA Setup, Tracking, and Reporting

This interactive course walks users through the setup of the ACA Companion Application. The configuration covered in this course is required in order to activate the ACA tracking features in Avionté and properly record coverage information needed to produce 1095-Cs at the end of the year. It also covers the daily tracking process users should follow for proper reporting at the end of the year. The course will also explain the logic behind the 1095-C reports and how to file 1095-Cs and 1094-Cs with the IRS.

• Estimated Completion Time: 60 minutes and 2 Lessons

Lesson 1: ACA Companion Application Setup: 30 minutes

• This interactive course walks users through the setup of the ACA Companion Application. The configuration covered in this course is required in order to activate the ACA tracking features in Avionté and properly record coverage information needed to produce 1095-Cs at the end of the year. 

Lesson 2: ACA Tracking & Reporting: 30 minutes

• This interactive course covers the daily tracking process users should follow for proper reporting at the end of the year. The course will also explain the logic behind the 1095-C reports and how to file 1095-Cs and 1094-Cs with the IRS. 

 

Ongoing Learning - Admin Tools: Employee & System
Learn all of the things that you, as an Admin User, can do in Avionté. In this course, you will cover Admin Tools and take a closer look into what can be accomplished in this advanced section of Avionté. You must have Admin permissions.

• Estimated Completion Time: 2 hours

 

Ongoing Learning - Go Paperless: Using Adobe Sign in AviontéBOLD
Avionté partners with Adobe Sign® to provide electronic document services to collect electronic signatures for forms such as handbook sign-offs, W-4 forms, contracts, etc. Admins create document templates (W-4, I-9, contracts, etc.) in the Adobe Sign interface. From there, the documents are managed in the Documents tab of Company and Talent records. This course covers everything you need to know about Adobe Sign and Avionté including setup of the integration, template mapping, and sending documents to talent and contacts.

 

Ongoing Learning - Avionté General Ledger
The General Ledger (GL) in Avionté is an export process used to push Avionté Back Office data to your accounting software. This interactive course is designed to assist users in understanding the purpose, setup, and process of the General Ledger in Avionté. Once the GL has been configured, the GL data produced by Avionté can be mapped and exported to a third-party accounting system to help you balance your books and run your business. Work at your own pace.

• Estimated Completion Time: 30 minutes

 

Ongoing Learning - Quarterly Tax Filing
Taxes can be complicated but filing them doesn't have to be! This interactive course covers the quarter-end process using Avionté & Greenshades. We will walk you through everything from setup and configuration, creating the feed from Avionté to Greenshades, building your quarterly returns, and even creating your year-end forms if needed. Work at your own pace.

• Estimated Completion Time: 30 minutes

 

Ongoing Learning - Portals in AviontéCLASSIC
Using Avionté CLASSIC portals can help to streamline your processes. From the applications process to onboarding, to time entry, things can be made simpler. In this course, you will learn about the Applicant, Employee, Customer, and Admin Portals and what they can do for your company.

• Estimated Completion Time: 2 hours

 

Ongoing Learning - Reports & Advance Search
Take this course to learn more about reports and AQs in Avionté. You will see the differences between reports and AQs, and even walk through a few reports. Specifically Staffing Action Report & AQ, Comprehensive AQs, Active Assignments, Accrued Hours Report & AQ, Revenue Opportunity AQ, Follow Up Report, Check Register & Invoice Register, Processed Transaction AQ, AR Aging, and Gross Profit. After walking through those reports, you will learn the basics of Advanced Search and how to best use its functionality.

• Estimated Completion Time: 45 minutes

 

Ongoing Learning - Worker's Compensation & Unemployment
This course will cover the basics of Worker’s Compensation and Unemployment. Learn about how these sections of Avionté keep a record of this information. You will learn how to add new records as well as search for existing records and dive into the sub-menu items you will find in each section.

• Estimated Completion Time: 30 minutes

 

 

 

Avionté University Learner Portal

 

Create your Password

You should use a Chrome browser and anyone taking CLASSIC courses will need Flash installed on the PC. 

When a learner is added to Avionté University an email invitation is sent with the subjetc: Welcome to Avionté University. The email includes your Username and a link to reset the temporary password.
Note the link expires in 24 hours.

1. Click the link provided in the email. The Reset Password screen is displayed.
    
2. Type a new password, confirm the password, and click the Reset Password button. 
   
   
   
   
3. You are provided an opportunity to log in to your account. In the Log In window enter your username and your password.
   
   
   
   
4. Click the Login button.
    
5. Make a note of your credentials, or save them in your browser.
   

Congratulations, you are enrolled in the Avionté University courses and can begin immediately!

 

 

To return to the Learner Portal

1. Use a Chrome browser to navigate to this URL https://avionte.absorbtraining.com/#/login
   
   
2. Enter your username.
   
   
3. Enter the password that you created.
   
   
4. Click the Login button.

 

 

 

Begin / Resume your Course

You are able to begin your courses immediately after setting your password!

Normally the adminstrator has pre-enrolled learners in appropriate courses. If you are not enrolled in any courses, ask your administrator to set your enrollments. Additional courses are available from the Catalog.

You may begin your courses. If interrupted, you will be able to return to this page, log in, and resume the course where you left off.

 

 

 

Forgot Password

Administrators are not able to view passwords. Learners who have forgotten their password should click the Forgot Password link on the Login screen and follow the emailed instructions.

If no reset password email is received from Absorb, check the spam folder. The account may have an invalid or blank email address and can't be sent. It is also possible that the account has been removed for non use during the past 30 days.

If a user is unable to login or reset their password, their administrator can provide a temporary password.

 

 

 

Using Avionté University

The Avionté University Home page features a dashboard containing frequently used elements as well as a menu in the upper-right containing in-depth elements. Some elements are found on the dashboard and the menu.

1. To begin your study select the My Courses tile from the dashboard or from the menu.
   You may have access to one, or more categories – depending on your role. The number located at the far right of each category tells you the number of courses included.
    
2. Select one of the categories. This launches the My Courses page for that category.
   We suggest beginning with the first course and working your way down the list.
    
3. You may change the look of your course selection with the Choose View menu.
   
   
    
4. Select the Start button from the first course listed.
   
   
   
   
5. Continue through the lessons in each course in this category. 80% is a passing score.
    
6. When you have completed this category of courses, click the My Courses link to return to the My Courses page and continue with your remaining enrollments.

 

The table below the image defines each of the elements and common usage.

 

 

Element	Location	Description
Dashboard	Menu & Dashboard	The Dashboard - which is also an option on the menu in the upper-right - features quick access tiles to frequently used university elements like courses and messages.
Courses	Menu & Dashboard	The Courses option - aka "My Courses" - accesses interactive content or "tests" specific to the logged-in user. The My Courses page displays a set of categories in which you are enrolled. The Show Categories toggle can be switched off to display all of the courses from all categories of your enrollment. A search field can be used to narrow results, folder or list views are available, and completed courses can be hidden with the Show Completed toggle.
Catalog	Menu & Dashboard	The Catalog option provides all courses in which you are enrolled and several additional courses which may be used during implementation. Logged-in, unique users select courses from the catalog and the courses become available in My Courses (described above). Like the My Courses feature above, Catalog has a search field that can be used to narrow results and a Show Categories toggle to adjust the content display.
Resources	Menu & Dashboard	Resources contain the actual educational content that learners read or watch before completing a course. Documents can be searched then downloaded to the user's PC.
Calendar	Menu	The Calendar option provides a view of live scheduled events (e.g. webinars.)
Transcript	Menu	The Transcript area stores earned certificates that can be opened as a PDF then sent, printed, etc. Any courses that have an associated certificate are featured here along with the status of the course.
Edit Profile	Menu	Username, password, and contact email address can be viewed in the Edit Profile area.
Logout	Menu	The Logout option immediately logs the user out of the system, prompting the Login page to display for a user to log back in.
Resume	Dashboard	The Resume section enables a user to quickly return where they left off in a course. Click the Resume tile on the Dashboard...   ...to access the listed course's area - in this case, Front Office 101.
Inbox	Dashboard & Toolbar	The Inbox icon on the Toolbar provides a summary of new messages. The Inbox section also features a summary view of messages on the Dashboard and an in-depth view when clicked. Users may mark messages as "read" from the in-depth view.

 

 

  

Troubleshooting

 

I Can't Login

Try the Forgot Password link to reset your password. If no reset password email is received from Absorb, the account may have an invalid email address or no email address attached. It is also possible that the account has been removed for non use during the past 30 days.

If a user is unable to log in or reset their password, their administrator can set a temporary password.

 

I Have Typed The Correct Answer But I Receive An Error

If you are receiving an error where you have typed the correct answer, back space to remove the answer and any prior typing that may be in the text field. The text will wrap, therefore only the last entry is visible... until you back space to remove your previously typed answer(s). When no text is visible hit back space once or twice more to ensure no "wrapped" text is hiding out of view.

 

The Courses I've Taken Aren't Marked As Complete

This could be one of several issues:

• The most common issue is skipped lessons or pages. If you have skipped over portions of the course it will not be marked as complete. The menu page used in the BOLD front office courses helps to prevent this. Each menu option on the Main Menu page should include a checkmark when the course is complete. If a lesson does not have a checkmark it will need to be taken again making sure that every page is completed.
• Did you allow the course to finish? If you clicked out of the course or video without allowing it to finish or completing the quiz (when relevant) the system may not register the course as complete. To solve this, return to the course or video and make sure you reach the final screen. This should trigger the system to mark the course as complete. If you continue to have issues ask your internal Avionté University Administrator to update your Transcript manually.

 

Lessons That I Have Not Completed Are Marked As Complete

This may occur with our role based courses. If you clicked out of the lesson without finishing, the status may show as complete in the Learner Portal. Whether the lesson is actually completed or not, you may always click the Complete button to resume or retake the lesson. The assessment following each lesson must be completed with a passing score of 80% before the next lesson in the course can be started.

Course Does Not Load (Screen is White)

Some of our earliest courses were created in Captivate. If your attempt to load a course results in just a white screen - you are probably trying to view one of these earlier courses. Scripts and Flash must be enabled.

• When using the Chrome Browser

1. In the upper right of your Chrome browser, you will see a small icon. Other browsers will display something similar.
   
   
2. Click the icon and a second message appears.
   
   
   
   
3. Select the Load scripts link.
    
4. You will be asked to allow Flash to run. Click the Allow button.
   
   

The course created using the Captivate tools will load onto the screen.

 

 

• When using Safari on a Mac

1. While in Safari click the Safari tab > Preferences > Websites.
    
2. Click on the Adobe Flash Player Plug-in.
    
3. Set the option next to "avionte.absorbtraining.com" to On.
   
   

If you do not see Adobe Flash Player listed under Plug-ins then it needs to be downloaded.

 

 

Error Loading Player

 

The error message "Error loading player: No playable sources found" can be resolved with an update to the computer's Flash player. Visit https://get.adobe.com/flashplayer to update.

Invalid License Key

The error message "Error setting up player: Invalid license key" can be resolved by clearing the browser's cache.

 

Clear Cache - Chrome

1. In Chrome's browser toolbar, click More.
2. Click History.
3. Click Clear browsing data.
4. Under "Clear browsing data," select the check boxes for Cookies and site data and Cached images and files.
5. Use the menu at the top to select the amount of data that you want to delete.
6. Click Clear browsing data.

 

Clear Cache - Internet Explorer (IE is not recommended)

 

Clear Cache - Firefox

1. Click the Menu button
2. Choose Options.
3. Select the Advanced panel.
4. Click on the Network tab.
5. In the Cached Web Content section, click Clear Now.
6. Close the about:preferences page. Any changes you've made will automatically be saved.

 

Site Support & Content Creation

The Avionté University site is hosted by Absorb, a third-party software provider. Content is created and uploaded to the site by the Avionté Training Department. Support center tickets should be directed to training.

 

Note: Avionté University accounts that have not been in use for 30 days or more may be removed without notice. Should this occur, contact your Account Manager to review your subscription and have a new account created.

 

 

 

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