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Global Cash Card

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Global Cash Card™ integrates with Avionté to provide staffing companies alternate solutions for paying employees. The following describes how to use Global Cash Card with Avionté.

 

 

Table of Contents

Setup

  • Company
  • User
  • Employee

Usage

  • Preparation
  • Load a Card
  • Change an Account Number
  • Deactivate a Card
  • Delete a Card
  • Edit a Card

Troubleshooting

Global Cash Card Details

 

 

 

Setup

The Company, User, Supplier and Employee need to be set up in Avionté prior to using Global Cash Card.

 

Once the setup for the Company, User and Supplier has been completed, additional employees can be added at any time. See the Employee Setup section below to add Global Cash Card for an employee.

 

 

Company 

  1. Click Admin Tools from the Actions menu or shortcut on the Start Page.

  2. Click Employer.

  3. Double-click the parent supplier. The supplier window appears with the Detail tab displayed by default.




  4. On the Detail tab in the List of Property group box in the lower-right portion of the screen, filter on "GCC" or search for the following and set these properties as described:

    Property Description
    GCC_PASSWORD Enter the password provided by Global Cash Card™.
    GCC_USERNAME Enter the username provided from Global Cash Card™.
    GCC_IS_TEST_ENVIRONMENT Enter False to load cards.
    Note: Only enter "True" for use in a testing/development environment.


  5. Click Save when finished.

 

 

 

User

If the cards will be manually or automatically loaded through Avionté, the following User config option property must be updated in Admin Tools for each Avionté user that works with Global Cash Card™. 

If the cards will be loaded via ACH, setup proceed to the Employee Setup section.
 

  1. Navigate to the Start Page > Admin Tools > Config Options

  2. Select User from the Select Type drop-down menu.

  3. Select the user that will have Global Cash Card™ administration capabilities.

  4. In Select Option Type, search for "pay_GCC_LoadCard" and place a checkmark in the box when that config option appears.




  5. Press Tab on the keyboard to tab off the field and save changes.

 

 

User Authentication

Once a user has been added to the system, they must be authorized by their company's Admin User following their first attempt to add a card. To authenticate a user, follow the instructions below. 

  1. The user must attempt to add the first card. For more information see the Usage section below.

    When the user does this, their API becomes registered with Global Cash Card™ and awaits Admin User validation. The Admin user has credentialed access to the Global Cash Card™ and can view the user that is attempting to use the integration. 

  2. If there are any Global Cash Card™ Active Key error notifications, they will display at this point.




  3. The Admin User must log into the Global Cash Card™ website using the login credentials that were provided during initial integration setup.
    • If a GCC account existed before the new implementation, the user may have to use their existing credentials. 

  4. On the Global Cash Card™ site, the Admin User navigates to Administrators tab > Administrator Functions tab > Manage API Keys. A list of users will display.




  5. The Admin User clicks on a check box next to the new user.




  6. The Admin User clicks Activate at the bottom of the window.
    Note: The Admin User may select a check box next to multiple Users to apply an action to all selected. 

 

The activated user is now able to continue adding Global Cash Card™ cards. 

 

 

 

 

Employee 

To set up a Global Cash Card™ for an employee, follow these steps:

  1. From the Main Menu, navigate to Front Office > Employee

  2. Search for and select the employee receiving a Global Cash Card™ account.

  3. Ensure that the required fields are filled out for the employee.
    Note: These are required fields that need to be completed in order to use Global Cash Card™. See the Employee Detail Pre 14.1 or Employee Detail 14.1 & Newer help articles for more information.

    Field Description
    First Name The employee's first name
    Last Name The employee's last name.
    Date of Birth The employee's date of birth.
    Note: The employee's date of birth must also be included in the EEO information. See the EEO help article for details.
    SSN The employee's social security number.
    Street 1 The employee's street address.
    Street 2 Additional information about the employee's street addres (e.g. apartment number, unit, etc.)
    City The employee's city of residence.
    State/Province The employee's state of residence.
    ZIP The employee's zip code of residence.


  4. Click Payroll in the sub-tree menu.

  5. Choose Direct Deposit Setup. The Direct Deposit Setup tab appears.





  6. On the Direct Deposit tab, click New Bank.

  7. In the Bank Name field, enter "Global Cash Card"™.

  8. In the Routing Number field, enter the specific routing number provided by Global Cash Card™.

  9. From the Account Type drop-down menu, select Global Cash Card™.

  10. In the Account Number field, enter the employee’s Instant Issue card number supplied by Global Cash Card™. 
    • This number should never be modified once entered outside of explicit instructions from Global Cash Card™.
    • Users can also enter the employee’s account number by clicking into the Bank Setup Account Number field, and scanning the bar code on the outside of the envelope with a Honeywell Voyager 1250G Single-Line Handheld Laser Barcode Scanner.

  11. From the Amount Type drop-down menu, select one of the following options:

    Option Description
    Fixed Amount Enter the amount to be paid to the employee.
    Remaining Amount The Amount field below will be disabled and no amount to enter is necessary.
    Percent Enter a percent greater than 1% and less than 100% in the Amount field.


  12. In the Amount field, enter the monetary amount to be applied to the card, based on the Amount Type value selected above.

  13. The Sequence, Prenote Send Date, and Prenote Approve Date fields are not used for Global Cash Card™, so no selections are necessary.

  14. Click Save Bank to save the setup. The Global Cash Card™ is listed in the upper grid.
    Note: If error messages appear at this point, see the Troubleshooting tips at the end of this article.

 

 

 

Usage

After you have set up an employee with a Global Cash Card™, review the topics below for further use of the card.

 

 

Preparation

To be able to use Global Cash Card™ with Avionté, there are a few requirements:

  • Have a Global Cash Card™ account set up and have completed training. Contact Avionté to get set up with Global Cash Card™.

  • An employee's date of birth set up through Employee EEO in order to receive a card. For more information on Employee EEO, see the Employee EEO help article. 

  • The employee must be set up for Direct Deposit.

  • The setup options as described later must be completed by your Avionté administrator.

 

 

Load a Card

Global Cash Card™ can be loaded through Avionté either automatically or manually. The card can be loaded automatically when payroll is processed, or manually when payroll is posted via an Action menu option.

Note: Automatic deposit can be done through Automated Clearing House (ACH), through the Auto Load function, or a combination of the both.

 

Loading Method Scenarios

Scenario 1: Auto/Manual Load Global Cash Card™ only

Ensure that the User and Supplier is set up. For more information on setting up User settings, see the User Setup section above. To set up the Supplier level settings, configure the AutoPostGlobalCashCard config option in Admin Tools.

After the User and Supplier setup is complete, see either the Auto-Load Global Cash Card™ or Manually Load Global Cash Card™ sections below. 

In both cases, leave Account Type as "Global Cash Card™."

 


Scenario 2: ACH only


After setting up a card and saving, update the Account Type to "Pay Card". This will cause it to be handled by ACH and appear in the ACH report.

 


Scenario 3: Auto/Manual Load and ACH

Ensure that the User and Supplier is set up. For more information on setting up User settings, see the User Setup section above. To set up the Supplier level settings, configure the AutoPostGlobalCashCard config option in Admin Tools.

 

After the User and Supplier setup is complete, see either the Auto-Load Global Cash Card™ or Manually Load Global Cash Card™ sections below.

Any Employee paid though the standard auto-load process should have the Account Type set to "Global Cash Card™." Any Employee paid through ACH should have the Account Type set to "Pay Card."

 

 

 

Auto-Load Global Cash Card™

If your site is set up to automatically load the cards, you will be notified in the Payroll section upon a successful payroll posting. A message will appear stating the card was successfully loaded.

 

 

 

Manually Load Global Cash Card™

To use the manual option for Global Cash Card™ loading at your site if you process payroll for several employees at once that use the cards, but you want the ability to select which cards to load at a given time.

  1. In the Payroll section, process and post payroll as usual.

  2. Upon successful posting, choose Global Cash Card Load Card from the Actions menu.





  3. The Global Cash Card window appears and lists any employees that are set up for payment by Global Cash Card™. In this case, only one employee in the payroll batch was set up for Global Cash Card™ payment.




  4. Click the Select checkbox corresponding to each employee to which you are loading for payment. If you have multiple items in the list, you can choose some or all for payment at this time.

  5. Click Finish to load the cards. A message will appear to confirm the cards were successfully loaded.

 

 

Change an Account Number

Global Cash Card™ account numbers should never be changed. The Change button is made available for other payroll integrations that do allow account numbers to be edited.

If a cash card is lost:

  1. Issue a replacement card to the employee.

  2. Contact Global Cash Card™ to activate the new card.

    The new card will be associated to the employee's existing account. There is nothing to edit in the Avionté application.

 

 

Deactivate a Card
To deactivate a Global Cash Card™, un-check the Active box. The Active checkbox is always checked by default. A confirmation message will appear upon un-checking the Active checkbox. Upon clicking Yes, the account becomes inactive.

 

 

Delete a Card
To delete Global Cash Card™, right-click on the card in the upper grid and choose Delete Employee Bank(s).

 

 

Edit a Card
To edit a Global Cash Card™, click on it in the grid. The information will populate in the bank information section. Click on a field to make changes. Press Tab on the keyboard to tab off the field to save changes.

 

 

 

Troubleshooting

Issue Resolution
A bank setup error occurs when trying to save a Global Cash Card™ record. If there are errors in a Global Cash Card™ record for an employee, a Bank Setup Error window will appear when trying to save the record. To resolve the issue, run the supplied advanced query to clear the errors. If you aren't sure you have it available, call your support team for help.
An error occurs when trying to activate a Global Cash Card™ The following issues may result in an activation error:
  • Missing information for the employee - verify that the employee name, full address including zip code, Social Security Number, and date of birth are entered.

  • The card may already be used. Un-check the checkbox in the employee's bank setup, delete the bank (GCC), then re-enter a new card number.

  • The person may already be registered with Global Cash Card™ at a different agency.

  • The number entered may not be valid. Un-check the Action checkbox in the employee's bank setup, delete the bank (GCC), then re-enter a new card number.

  • All 16 card digits may not have been entered. Un-check the Action checkbox in the employee's bank setup, delete the bank (GCC), and then re-enter a new card number.

 

 

 

Global Cash Card™ Details

  • If a cash card is lost:
    1. Issue a replacement card to the employee.

    2. Contact Global Cash Card to activate the new card. The new card will be associated to the employee's existing account. There is nothing to edit in the Avionté application.

  • The Global Cash Card™ is being issued to the employee because the company is switching to a direct deposit/ pay-card method of payment to help deliver their funds more efficiently and safely.

  • The employee's next payroll deposit will be available on the card.

  • The temporary card will be usable after the employee calls the 866-395-9200 number on the card to activate it. The permanent card, featuring the employee's name, will be sent to the employee in 7 to 10 days.

  • The company does not send out a direct deposit statement. If the employee wishes to obtain their direct deposit stub, it is suggested a web login is set up for the employee so they can access their direct deposit statement from the Employee portal via the website.

  • Review the fees sheet that may be associated with using the card. There are also a number of ways the employee can access their money for free: 

    • The first transaction following a deposit is free. 

    • Select "credit" during the transaction to have funds transferred from the card account to the retailer's account.

    • Select "debit" during the transaction to receive cash back from the card's available funds. 

    • Once the employee receives their permanent card, the employee may use the card to obtain deposited funds at any bank that accepts Visa/MasterCard.

    • The employee may use any All Points ATM to withdraw funds from the card. 
    • At a point of purchase transaction (i.e. retail store), the employee may:
  • The employee should keep track of the balance amount on the card. Attempts to withdraw an amount greater than the available funds will be denied and a $1.00 fee will be applied to the account. 

  • For balance inquiries, call the 866-395-9200 number on the card or set up their web account at: https://www.globalcashcard.com/

  • The best way to use the card at gas stations is to prepay for the exact amount inside at the cashier. If the card is used at the pump, the gas station may place a hold of up to $100 on the card (since they don't know how much you're going to spend). This hold can last up to 24 hours.

  • There are a number of alerts, rewards, bill pay, and money wiring services available for the employee by using the Global Cash Card™. Visit https://www.globalcashcard.com/ for details. 

  • Bilingual information is provided by Global Cash Card™. This includes global customer service employees.

  • The card can be used for purchases online.

  • The card can be used to book reservations.

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