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Deductions FAQ - General

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Why is a deduction not being processed?

The deduction may not be active.

  1. Navigate to Main Menu > Front Office > Employee > Search.

  2. Search for the employee with the expected deduction.

  3. Double-click on the employee in the search results.

  4. Navigate to Employee > Payroll > Deduction to show deductions for that employee.



  5. Ensure the deduction's Active box is checked. The deduction summary is displayed at the top, but the box designating active or inactive is at the lower-left.

 

 

The deduction sequence may be affecting the deduction.

  1. Navigate to Main Menu > Front Office > Employee > Search.

  2. Search for the employee with the expected deduction.

  3. Double-click on the employee in the search results.

  4. Navigate to Employee > Payroll > Deduction to show deductions for that employee.



  5. Ensure the sequence of deductions is not eliminating an expected deduction.

 

 

The deduction pay cycle may be affecting the deduction.

  1. Navigate to Main Menu > Front Office > Employee > Search.

  2. Search for the employee with the expected deduction.

  3. Double-click on the employee in the search results.

  4. Navigate to Employee > Payroll > Deduction to show deductions for that employee.



  5. Ensure the Deduction Pay Cycle is configured at the expected frequency.

 

 

The deduction limits may be affecting the deduction.

  1. Navigate to Main Menu > Front Office > Employee > Search.

  2. Search for the employee with the expected deduction.

  3. Double-click on the employee in the search results.

  4. Navigate to Employee > Payroll > Deduction to show deductions for that employee.



  5. Check to see if the deduction limits are restricting expected deductions.

 

 

How are deductions based on another deduction calculated?

If a deduction is calculated based on another deduction, the value must be manually calculated and entered. When entering the deduction, mark the check box Flag During Payroll. This will cause a DRM to fire during payroll process as a reminder to review the deduction.

 

From the Payroll > Checks screen, click the Edit button to adjust the deduction amount.



Why can't I edit the Advanced Bank amount?

The advanced bank amount found on deduction records is derived from other Advanced Bank actions - cancelled checks, reversed payments, advances, etc. If you wish to alter the advanced back deduction amount, create a corresponding Advanced Bank action and Avionté will re-calculate the total Advanced Bank amount for you. 

 

 

Can I implement a system-wide deduction?

Deductions can differ from employee to employee. Due to the differences in deduction types, amounts and sequencing that an individual employee may have, system-wide deductions are not possible. Deductions must be made at the employee level.

 

 

How do I set up an HSA Deduction?

HSA deductions are set up similarly to any other deduction. Follow the steps below to set up an HSA deduction for an employee and click on the links for additional details.

  1. The Agency (Deduction Authority) for the Direct Deposit must be set up.

    1. Navigate to Front Office > Agency.

    2. Click New Agency in the upper right corner. The New Agency Wizard displays.

    3. Follow the steps outlined in the New Agency Wizard help article to set up an Agency (Deduction Authority) for the deduction.

  2. Set up the Agency Direct Deposit. See the Agency Direct Deposit help article for more information.

  3. Set up the HSA bank for each employee that has the HSA. See the Employee Payroll - Direct Deposit help article for more information.

  4. The deduction is taken when payroll is processed and deposited into the employee's HSA account. For more information on Processing Payroll, see the Payroll Process Overview help article.

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