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Avionté Web Platform FAQ

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What is the Avionté Web Platform?

Avionté Web Platform is a browser-based, front office platform that sits on top of the existing Avionté suite. It is an alternate interface to the core application sharing most of the same data.


Most items existing in the Avionté Web Platform are reflected in the core application. For instance, Talent added in the Avionté Web Platform is accessible through the core application's Employee section. However, competencies and activities created in the Avionté Web Platform will only appear in the Avionté Web Platform and are not reflected anywhere in the user interface for the core app. All the data is available through reporting.


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What are the system requirements for the Avionté Web Platform?

The Avionté Web Platform is web-based, which means it is available at an online address via a browser.

The Avionté Web Platform supports the current and previous major releases of Firefox, Chrome, Safari, Internet Explorer, and Microsoft Edge on a rolling basis. Each time a new version is released, Avionté begins supporting that version and continues to support one version prior.


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Do I need the core application to use the Avionté Web Platform?
Yes. The Avionté Web Platform works with the core application.  
Recruiter Module is used to manage Employees (referred to as Talent in the Avionté Web Platform), Contacts, Orders, and Customers (referred to as a Company in the Avionté Web Platform.) Beyond that, the core application is needed to define and edit companies and is used for billing, payroll, etc. 
We built the new modules on top of the same database so, while the functionality may differ and the user interface looks different, you could use them side-by-side if needed. The goal is to ensure you have no lapse of productivity as we migrate to the new platform.


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What happens to the data when I use both?
The new modules and the Avionté core application all utilize the same database so your core records will populate in both areas – the Recruiter Module and Avionté. However, there are a few key differences noted throughout this document. 


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How do I get to the Avionté Web Platform?
Contact your client manager for initial access to the Avionté Web Platform. They'll enable the Avionté Web Platform for your company and provide a URL structured where the prefix is your three-letter Avionté company code. For example, ABC Company's Avionté Web Platform URL is 

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How do I log into the Avionté Web Platform?

Visit the URL supplied to your company, [3-digit company code], (example - to go straight to the recruiter module. Enter the username and password created by your company's Avionté Web Platform admin. The username and password are created in the Web Login function of the core application.


Visit the Avionté Web Platform Sign-In article for more information.


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How do I change my Avionté Web Platform password?

Avionté Web Platform passwords are reset in the Avionté Core applications Web Login User function. 


Visit the Avionté Web Platform Sign-In article for more information.


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What's the difference between hosted and self-hosted access to the Avionté Web Platform?

Access is the same for self-hosted and Avionté-hosted users as Avionté Web Platform is a cloud-based solution, accessible from any browser. All users sign in with a username and password that is created with the Admin Tools User Web Login function in the core application. 


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What is a Company?

A company in the Avionté Web Platform is nearly synonymous with the term customer in the core application, however, the term company also includes prospects, former customers, customers, and any other state of an institution that might be stored in the application. 


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What is Talent?

Talent refers to an employee, candidate, or applicant. 


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How do I search Talent/Orders/etc.?

Each Avionté Web Platform section features a search field with filters tailored for that area.


For instance, a search performed in the Talent section can be filtered by characteristics such as qualifications and salary range. Similarly, search results in Companies can be filtered by characteristics such as Account Manager and Location. 


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Why can't I edit all of the company information in Recruiter Module?

Only summary company information may be edited in Recruiter module, otherwise detailed information must be edited in the core application. 

In the Recruiter module, companies cannot be created, however, certain information such as summary notes, contact methods, addresses can be edited, and documents can be uploaded.


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How are sections in the Recruiter Module organized?

The Talent, Orders, Companies, Contacts, Posting, and Admin sections are similarly structured, but tailored for their respective functions. For instance, each section features a search field, but the search features tailored filters and only searches that section.


Visit each section's help page for more information.


Avionté Web Platform - Talent

Avionté Web Platform - Orders

Avionté Web Platform - Companies

Avionté Web Platform - Contacts

Avionté Web Platform - Posting

Avionté Web Platform - Admin


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How does billing work in the Recruiter Module?

Because Avionté Web Platform is a front office platform, it does not provide all of the billing functionality supported in the core application. However, Avionté Web Platform users can schedule, edit, and cancel billing items from the order.  


Billing details are entered when placing a candidate into an Avionté Web Platform order.  


Invoicing is performed in the core application.


Visit the Progress QuickView > Placement Info section of the Order Card QuickView help page for more information. 


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Can I call an individual by using the Avionté Web Platform?

If a device is capable of placing a phone call, the Avionté Web Platform phone icon  can automatically access the device's phone functionality. Select the icon from a section's QuickLinks to open the device's pre-defined call function - in most cases, the phone's keypad.


Visit the QuickLinks help pages for more information about placing a phone call from the Avionté Web Platform.


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What is an Activity?

The Activity QuickView tracks the progression of an element by providing relevant information. Activity information, such as a record of a phone call or a note describing an order, is displayed in chronological order. An activity can be manually added, but some data is automatically added by the system. 


Visit the Activities sections in the QuickView help pages for more information about Activities. 


Talent Card QuickViews

Order Card QuickViews

Company Card QuickViews

Contact Card QuickViews

Candidate Card QuickViews



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Is it possible to access a different part of the Recruiter Module without losing my place on the current page?


The "jump" button, located to the right of the section options, opens the current page in a new browser tab. Users can navigate Recruiter Module in the new tab without affecting unsaved data on the initial page. If two pages are open simultaneously, the Avionté Web Platform uses data from the page with which the user most recently interacted. 


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When I add a record (Talent, Contact, etc.) to Recruiter Module, how does that record display in the core application?

Because Avionté Web Platform it is an alternate interface of the core application, Talent - or other elements such as Contacts - are accessible in the core application. With Talent, a record of that individual also appears in the core application. 


For instance, Talent added in Recruiter Module is accessible through the core application's employee section.


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Will searches saved in the Avionté Web Platform show up in the core application?

No. Saved searches in Avionté Web Platform may only be used in the Avionté Web Platform interface.


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What are Tags?

Tags are a free-form categorization mechanism in Recruiter Module that allow users to group records based on information that is not part of the standard data of a record. A tag can be used to populate specific search results or to help manage workflow or process-related activity.


For example, if the tag "humorous" were attached to a candidate, that candidate would be included in search results for the term "humorous."


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How do branch settings work in Recruiter Module?

Records display based on what is available to the user rather than what is selected in branch permissions. This is similar to "available" versus "selected" in the core application. 


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How does Avionté Web Platform find candidates to fulfill an order?

Candidates are recommended for fulfillment in the Orders section. In the Orders section, click the  icon to view a list of candidates recommended based on the order's requirements. Candidates are only manually added, they are not added by the Avionté Web Platform based on a list of suggestions, but an Auto Match feature can be selected to display candidates based on qualifications matching the order. 


Candidates that have already been placed for the order are not included in the search results, but their progress at the order is shown next to the results.


Visit the Candidates help section for more information. 


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What are Avionté Web Platform Qualifications?

Qualifications are additional certifications and professional designations. Competencies are skills, but they differ from core application skill codes. 

Skill codes in the core application are used to map a specific term to a piece of data. For instance, an order requiring the skill "Typing" will not match to a resume containing the word "Keyboarding." 


In the Avionté Web Platform, competencies are more free-form so similar terms such as "Typing" and "Keyboarding" will be considered when matching orders to candidates. 


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How is the relevancy of candidates determined?

Candidate cards displayed in the Auto Match view feature a relevancy indicator on the upper-left of the card. 


Candidates possessing a high number of required qualifications specified in an order display more indicator bars than a candidate less qualified to fill the order. 

The list of suggested candidates is sequenced based on relevancy - the candidate with the most matches to the order is at the top of the Auto Match list.

Visit the Candidates help section for more information about candidates recommended for orders. 



What are the different areas of the Avionté Web Platform referred to as (Talent, Company, etc.)?

Sections. They're called "sections" i.e., the Admin section, the Talent section. 

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