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Name Maps Backward when Saving as Employee or Contact

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Issue

First and last names are mapped backward when saving a contact or employee from Outlook to Avionté.

 

 

Resolution

Backward name mapping is a reflection of how the email sender's account is set up in Outlook. The value is drawn into Avionte from Outlook's "Your Name" field in the sender's Outlook Internet E-mail Settings.

 

The Avionté system maps the user's name assuming the name listed first - "Doe" in the image above - is the user's first name. 

Visit the Microsoft Office Help site to adjust Outlook account settings.

 

 

Avionte Outlook Setup

Find complete requirements and setup instructions in the Outlook Connector - Setup article.

 

 

 


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