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TS Print Troubleshooting

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Overview

This article provides troubleshooting suggestions for using TSPrint.

Users should have all rdp sessions closed prior to installing TSPrint, for Avionté-hosted users this includes any instances of Avionté.

 

 

 

Issue

TSPrint is not functioning correctly.

 

Resolution

  1. Ensure you have the most recent version of TSPrint downloaded. Go to http://www.terminalworks.com/remote-desktop-printing/downloads and download the most recent Client version.

  2. Complete the installation wizard.

  3. Log out of Avionté.

  4. Log into Avionté again. 

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