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Avionté Web Platform Error Messages

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Avionté Web Platform Error Messages

The Avionté Web Platform generates a range of error messages summarizing an issue. To assist troubleshooting, each error message has a unique code with its prefix corresponding to an area in the application. Those codes are detailed below.

Code Begins With... Error Category  Description
AA Avionté Web Platform Admin Message is generated due to an error in the Avionté Web Platform's Admin section. 
AE Avionté Web Platform General Message is generated due to a general issue in the Avionté Web Platform.
AEHM Avionté Web Platform Home Page Message is generated due to an issue with the Avionté Web Platform Home page.
AEJB Avionté Web Platform Job Board Module Message is generated due to an issue in the Job Board module.
AESE Avionté Web Platform Security Message is generated due to a security issue.
AETM Avionté Web Platform Talent Module Message is generated due to an issue in the Talent module.
AU Authentication Message is generated as a result of an authentication/login issue.
CM Component Message is generated as a result of a component issue.
CO Company - Recruiter Module Message is generated due to an issue in the Company section of the Recruiter Module.
CT Contact - Recruiter Module Message is generated due to an issue in the Contact section of the Recruiter Module.
ID Identity Message is generated due to an issue with user identity.
INT Integrations Message is generated due to an issue with an integrated application.
OR Order - Recruiter Module Message is generated due to an issue in the Order section of the Recruiter Module.
  Posting - Recruiter Module Message is generated due to an issue in the Posting section of the Recruiter Module.
TA Talent - Recruiter Module Message is generated due to an issue in the Talent section of the Recruiter Module.

 

 

 

Avionté Web Platform Admin Error Codes

Code Internal Name Displayed Message Resolution
 AA001  

Missing required employee statuses.

See the General Troubleshooting - Missing Required Employee Statuses article for more information.

  

 

 

Avionté Web Platform General Error Codes

Code Internal Name Displayed Message Resolution
AE000   Yeahhh... Something happened that the app can't recover from. Please contact Avionté support. The error is basically a fallback used if the system is otherwise unable to determine what went wrong. If this message is seen in production, it’s most likely that something fundamental is mis-configured – most likely something outside of Avionté application code.
AE001   Something happened that the app can't recover from. Please contact support.  
AE002   We couldn't find the requested content. The content may not exist or search terms may have been incorrectly entered.
AE003   It looks like you don't have access to that. Please contact an administrator. A user with access can navigate to Admin > Permissions to enable access to the locked area.
AE004   We couldn't handle your request. Please try again or contact support.  

 

 

 

Avionté Web Platform Home Page Error Codes

Code Internal Name Displayed Message Resolution
AEHM001   Configuration missing. Please contact an administrator.  
AEHM002   Job board not available. Please contact support.

Avionté Web Platform Troubleshooting

https://support.avionte.com/hc/en-us/articles/228611208#Avionté Web Platform

 

 

 

Avionté Web Platform Job Board Error Codes

Code Internal Name Displayed Message Resolution
AEJB001   Configuration missing. Please contact an administrator.

Avionté Web Platform Troubleshooting

https://support.avionte.com/hc/en-us/articles/228611208#Avionté Web Platform

AEJB002   Job board not available. Please contact support. The job board may not yet be available because Talent module settings have not yet been configured and saved. Visit the Admin - Talent Module Settings article to configure a job board.
AEJB003   Job board not available. Please contact support.  
AEJB004   A duplicate record already exists.  
AEJB005   You do not have permission to perform this action. A user with access can navigate to Admin > Permissions to enable functionality.
AEJB006   An error occurred. Please retry your request.  
AEJB007   The server has encountered a problem. Please retry your request.  
AEJB008   Unable to connect to the server. Please retry your request. A connectivity issue may exist. 
AEJB009   Record was not found.  
AEJB010   Your login session has expired. Please sign in again.

An Agent job executes 24 hours after a login asking the user to sign in again.  

Eventually, the Avionté Web Platform logins may automatically expire after a period of inactivity (20-30 mins) however, there is currently no inactivity timeout after x number of minutes.

AEJB011   The location entered did not match any known ZIP/Postal Code.

The Postal Code may be incorrect. Adjust the entered code or the code on the parsed resume.

The issue may also be that the Postal Code is not yet in the Avionté system. The USPS and Canadian postal service continue to add and edit postal codes. Sometimes, those codes have not yet been entered into the Avionté system. 

AEJB012   Service was unavailable. Please retry your search.  
AEJB013      
AEJB014   Job Board is inactive. Job boards may be activated in the Recruiter Module's Admin > Job Board area. For details, visit the Admin - Job Boards article. 

 

 

 

Avionté Web Platform Security Error Codes

Code Internal Name Displayed Message Resolution
AESE001   Something happened that the app can't recover from. Please contact support.  
AESE002   Something happened that the app can't recover from. Please contact support. AMP Troubleshooting

https://support.avionte.com/hc/en-us/articles/228611208

AESE003   Avionté Web Platform not available. Please contact support.

Avionté Web Platform Troubleshooting

https://support.avionte.com/hc/en-us/articles/228611208#Avionté Web Platform

AESE004   Avionté Web Platform not available. Please contact support.

AMP Troubleshooting

https://support.avionte.com/hc/en-us/articles/228611208

 

Avionté Web Platform Troubleshooting

https://support.avionte.com/hc/en-us/articles/228611208#Avionté Web Platform

AESE005   Avionté Web Platform not available. Please contact support.

AMP Troubleshooting

https://support.avionte.com/hc/en-us/articles/228611208

 

Avionté Web Platform Troubleshooting

https://support.avionte.com/hc/en-us/articles/228611208#Avionté Web Platform

AESE006   Avionté Web Platform not available. Please contact support.

AMP Troubleshooting

https://support.avionte.com/hc/en-us/articles/228611208

 

Avionté Web Platform Troubleshooting

https://support.avionte.com/hc/en-us/articles/228611208#Avionté Web Platform

AESE007   Avionté Web Platform not available. Please contact support.

AMP Troubleshooting

https://support.avionte.com/hc/en-us/articles/228611208

 

Avionté Web Platform Troubleshooting

https://support.avionte.com/hc/en-us/articles/228611208#Avionté Web Platform

AESE008   Avionté Web Platform not available. Please contact support.

Avionté Web Platform Troubleshooting

https://support.avionte.com/hc/en-us/articles/228611208#Avionté Web Platform

AESE009   Avionté Web Platform not available. Please contact support.

Avionté Web Platform Troubleshooting

https://support.avionte.com/hc/en-us/articles/228611208#Avionté Web Platform

AESE010   Avionté Web Platform not available. Please contact support.

AMP Troubleshooting

https://support.avionte.com/hc/en-us/articles/228611208

AESE011   Avionté Web Platform not available. Please contact support.

AMP Troubleshooting

https://support.avionte.com/hc/en-us/articles/228611208

AESE012   Avionté Web Platform not available. Please contact support.

Avionté Web Platform Troubleshooting

https://support.avionte.com/hc/en-us/articles/228611208#Avionté Web Platform

AESE013   Avionté Web Platform not available. Please contact support.

Avionté Web Platform Troubleshooting

https://support.avionte.com/hc/en-us/articles/228611208#Avionté Web Platform

 

Suite Troubleshooting

https://support.avionte.com/hc/en-us/articles/228611208#SUITE

 

 

 

Avionté Web Platform Talent Module Error Codes

Code Internal Name Displayed Message Resolution
AETM001  

Talent module not available. Please contact support.

The client may not be licensed to use the Talent Module.
AETM002

 

Configuration missing. Please contact an administrator.

 
AETM003

 

Page not Found. Please contact support.

 
AETM004

 

Page not Found. Please contact support.

 
AETM005

 

We couldn't handle your request. Please try again or contact support.

Something is preventing the Talent Module from retrieving its configuration (or the theme configured as default), in the Talent Module configuration.
AETM006

 

Application workflow is inactive

Application workflows may be activated in the Recruiter Module's Admin > Application Workflows area. For details, visit the Admin - Application Workflows article. 

 

 

 

Avionté Web Platform Authentication Error Codes

Code Internal Name Displayed Message Resolution
 AU001  

 

 

  

 

 

Avionté Web Platform Component Error Codes

Code Internal Name Displayed Message Resolution
CM001

ParseFailed

Parsing error: ...

Ensure the document is able to be parsed. A document with damaged images or too many images may affect parsing.
CM002 DuplicateParseWarning

A resume was previously parsed for this person. Continue to parse this resume and overwrite existing information?

Choose to overwrite with the new document or cancel to maintain the parse of the existing document. 
CM003  

No documents have been added to this record.

Add a document to the record with the "Add Document" function in the Profile QuickLink. 
CM004 BadRequest

An error occurred due to invalid data. Verify the information and try again.

 
CM005 Duplicate

A record with value(s) {0} already exists.

Change the value to avoid duplication. 
CM006 Forbidden

You do not have permission to perform this action.

A super user or admin can use Admin > Permissions to manage user access and capability.
CM007 General

An error occurred. Please retry or contact your administrator.

 
CM008 InternalServerError

The server has encountered a problem. Please retry or contact your administrator.

 
CM009 InvalidActiveCategory

Oops, an unexpected error occurred!  Please retry or contact your administrator.

 
CM010 NoConnection

Unable to connect to the Avionté Web Platform. Please retry or contact your administrator.

 
CM011 NotFound

Record was not found.

 
CM012 Unauthorized

Your login session has expired. Please sign in again.

A browser session expires after a duration of non-use. The user may sign in again with username and password.
CM013 MaximumResults

The maximum number of results have been loaded, please refine your search or filters.

If a search result limit is reached, the user may apply filters to reduce the number of results in a search. 
CM014 PleaseCorrect

Please correct highlighted fields.

 
CM015  

An error occurred while running your search. Try another search.

The issue may be with Avionte's search mechanism (Elastic) or the search content.

Retry the search with the same content. 

Retry the search with new content. 

CM016 Unavailable

Search is currently unavailable. Try again later or contact your administrator.

 
CM017 Invalid

Invalid search syntax entered. Please edit and try again.

 
CM018 DuplicateMessage

A saved search with that name already exists.

Currently, Avionté Web Platform users may save up to 10 Saved Searches. Each must have a unique name. 
CM019 UnsavedChangesNavigateWarning

Changes will not be saved if you leave this page.

The jump button jump.png can be used to open another Avionté Web Platform page without disrupting the current, unsaved page. 
CM020 UnsavedChangesReloadWarning

Changes will not be saved if you reload this page.

The jump button jump.png can be used to open another Avionté Web Platform page without disrupting the current, unsaved page. 
CM021 UserCantAccessBranchItem

You do not have access to this item's branch.

Records display based on what is available to the user rather than what is selected in Branch permissions. This is similar to "available" versus "selected" in the core application. 
CM022 $$server

Oops, an error has occurred. Please try again.

A server communication issue may exist. Try again or contact Avionté IT. 
CM023 NoEmailAddress

This person has no email address defined.

An email address can be added under the Talent > Profile QuickLink or the Contact > Details QuickLink
CM024 NoneSelected

There are no individuals selected for this email.

Insert an email address.
CM025 NoEmailsForSelected

None of the individuals selected have an email address.

An email address can be added under the Talent > Profile QuickLink or the Contact > Details QuickLink
CM026 FileTooLarge

Unable to upload because the selected document is too large.

Reduce the size of the document in an external document manager. Document size can be affected by the text style, the amount of text, and the size of images.
CM027  

An error occurred while uploading the file. Please try again or contact your administrator. 

The file may be damaged, may be an unidentified file type, or may have an unacceptable file name. Re-save the file and try again. 
CM028 PrimaryResidentAddress

This is the primary Resident address and cannot be removed in the Recruiter module. This action can be performed in the core application.

The Primary or Main Address can be edited in the legacy application with Edit Address in the Detail pages (Employee > Detail, Contact > Detail). 
CM029 PostalCodeNoData

Location data not available for postal code.

The Postal Code may be incorrect. Adjust the entered code or the code on the parsed resume.

The issue may also be that the Postal Code is not yet in the Avionté system. The USPS and Canadian postal service continue to add and edit postal codes. Sometimes, those codes have not yet been entered into the Avionté system. 

 

 

 

Avionté Web Platform Company Error Codes

Code

Internal Name

Displayed Message

Resolution
CO001

 

No addresses have been added to this company.

Add an address to the company record in the legacy applicationCustomer > Detail
CO002  

No documents have been added to this company.

 

 

 

 

Avionté Web Platform Contact Error Codes

Code Internal Name Displayed Message Resolution
CO001  

No addresses have been added to this contact. 

Add an address to the Contact in Avionté Web Platform> Contact > Details > Address > plus.png

 

 

 

 

Avionté Web Platform Identity Error Codes

Code Internal Name Displayed Message Resolution
 ID000

InternalError

Something happened that the app can't recover from. Please contact support.

 
ID001 InvalidCompanyCode

Avionté Web Platform not available. Please contact support.

 

Avionté Web Platform Troubleshooting

https://support.avionte.com/hc/en-us/articles/228611208#Avionté Web Platform

ID002 UserLockedAdminstratively Your account has been locked. Please contact an administrator. An administrator can unlock the account in the legacy application. Visit the Admin Tools - User - Web Login User article for Account Locked information. 
ID003 UserLockedAutomatically  You have exceeded the allowed number of sign-in attempts. Your account is temporarily locked. Try again in 15 minutes. Try again 15 minutes after the last attempted sign-in.
ID004 UserPasswordInvalidated Your administrator requires you to reset your password. Please do so before attempting to sign in again. An administrator can require a password reset in the legacy application. Visit the Admin Tools - User - Web Login User article for Reset Password At Next Login information. 
ID005 UserPasswordExpired Your password has expired. A new password must be created in the core application. Contact your administrator if you need assistance Users may reset their password from the Start Page > Actions menu > Web login option. Visit the Start Page Actions Menu - Web Login article for instructions. 
ID006 InvalidCredentials Incorrect username or password. Input correct credentials. Credentials may have to be reset in the Core application by an Admin.
ID007 InvalidUserName Incorrect username or password. If the user doesn't know their password, an admin may reset it for them in the legacy application at 
ID008  

Page not found.

 
ID009  

It looks like you don't have access to that. Please contact an administrator.

Contact your administrator to arrange access.
ID010  

We couldn't handle your request. Please try again or contact support.

Process may be temporarily slow due to network issues. Attempt the action again or contact Avionté Customer Solutions.  

 

 

 

Avionté Web Platform Integration Error Codes

Code Internal Name Displayed Message Resolution
 INT001

aRefChex Request Fail

The request for a reference check failed. Please try again or contact your administrator.

  • Attempt another reference request.
  • Contact an administrator or Avionte Support to validate integration configuration

 

 

 

 

Avionté Web Platform Order Error Codes

Code Internal Name Displayed Message Resolution
OR001

TotalPaymentMustEqualFee

Individual is already a candidate on this order.

 
OR002

UnableToCancelPlacement

Not allowed to cancel a placement with a time entry batch ID.

 
OR003  

No documents have been added to this order.

 
OR004 HourlySalaryDisclosure

Salary is currently configured as hourly in the core application. Update in core as needed.

 
OR005 SalaryMinGreaterThanMax

Salary minimum is greater than salary maximum.

 
OR006 ErrorMessage

An error occurred while updating the order contacts. Please review the contact information and try again.

 

 

 

 

Avionté Web Platform Posting Error Codes

Code Internal Name Displayed Message Resolution
   

 

 

 

 

 

Avionté Web Platform Talent Error Codes

Code Internal Name Displayed Message Resolution
TA001 AlreadyACandidate

Individual is already a candidate on this order.

 
TA002

UploadAndParseFailedDuplicate

Cannot upload and parse document. A duplicate talent was found.

 
TA003  

No documents have been added to this individual.

Add a document to the record with the "Add Document" function in the Recruiter Module > Talent >Profile QuickLink.
TA004 NoEmailWarning

Option cannot be performed since this individual has no email address defined.

An email address can be added under the Talent > Profile QuickLink

 

 

 

 

Content Unavailable Messages

In the event content is not available, a general message is generated. Like the error messages above, the content unavailable message features an error code that correlates to a specific area of the application. 

 

Image Message Title Message Text
ConfigurationErrors.jpg Configuration Error Message Sorry! Configuration missing. Please contact an administrator. Error code: AEHM001
LicenseErrors.jpg License Error Message Avionté Web Platform not available. Please contact support. Error code: AESE005
NotFoundErrors.jpg Not Found Error Message We couldn't find the requested content. Error code: AE002
SignInErrors2.jpg Sign-in Error Message Avionté Web Platform not available. Please contact support. [ID001]
SignInErrors.jpg Sign-in Error Message The client application is not known or is not authorized.
UnexpectedErrors.jpg Unexpected Error Message

Yeahhh...

Something happened that the app can't recover from. Please contact Avionté support. 

 


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