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Greenshades - Troubleshooting - Feed Generation Error

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Issue: 

There are errors when generating the feed and XML.

 

Resolution: 

Errors can be viewed either in the Greenshades window or using the Greenshades Errors AQ.

The Greenshades Errors AQ is a standard advanced query in Avionté. If this AQ is not visible, see the Activate a Standard Report or AQ article.

 

If you are using the Greenshades window to view the error, an Error Generating Feed window will appear with the number of that occurred when the feed was generated. Select Yes and click the Error tab on the side of the window to view the errors.




A brief description of the errors will be listed in the error message. The descriptions provide enough detail to enable you to fix the error. See the Error Messages and Resolutions table below for more information.


 

 

 

Error Messages and Resolutions

Note: Click on the images in the table to view them in greater detail.

Error  Resolution
Missing first name, address, zip code.  Ensure that a first name, address and zip code have been entered. See the Employee Detail - 14.1 & Newer article for more information on editing an employee. If an employee is shown as missing an address (city, ZIP, state) ensure the IsResident box is checked by under Employee > Detail > See All on the address type.
There are payment batches that are not posted or discarded. Make sure all Payroll Batches are closed prior to generating the feed and XML. See the Process Payroll article for more information on processing payroll batches.
Staffing Supplier GS_Properties

(Staffing Supplier Property: GS_Property is not properly configured)

The GS_Properties are part of the file sent to Greenshades and Greenshades has informed us how these codes should be set up so that they are properly submitted. 

 

For instructions on updating the GS_Properties, see the Greenshades Guide - Greenshades Properties help article. The available properties and the instructions on how to update them are listed below: 


Possible GS_Properties include:

GS_Company941Info_SemiweeklyDepositorIndicator, GS_Company941Info_MonthlyDepositorIndicator,

GS_CompanyFederalW2InfoMMREFPinGS_Company1099Info_PayerNameControl

GS_Company1099Info_TransmitterControlCodeGS_Company941Info_DepositStateCode

GS_Company_CompanyIDGS_Company940_DesigneeIndicator, 

GS_Company940_DesigneeNameGS_Company940_DesigneePin, 

GS_Company940_DesigneePhoneGS_Company940_DesigneePhoneExt

Missing State ID or SUTA ID

Most of the state IDs should be complete, but the Greenshades feed goes through the process of checking to see if any new states have been added. To locate this information:

  1. From the Start Page, navigate to the Actions drop-down menu. 

  2. Select Admin Tools. 

  3. Under Category, select Employer and under Select, choose an Employer/Supplier.

  4. Click the Tax tab at the top of the window.

  5. Select the Tax EIN sub-tab. 

  6. Ensure that the appropriate state are checked and ID numbers are entered.  Add missing ID numbers and save. 
Correct the Missing SSN If a Social Security Number is missing from an employee the Greenshades feed will generate an error. When adding new employees in Avionté, you will notice that you cannot enter an employee without having a SSN. This is by design to protect you from having this error. To correct this error: 
  1. From the Main Menu, navigate to Employee

  2. Search for the employee with the missing SSN. 

  3. Click Edit Employee.

  4. Edit the SSN in the Personal Information section.

  5. Press Tab on the keyboard to move off the field and save the information.

There are State W2 Info Missing in ConfigTaxStaffingSupplier table. 

The state listed does not have an EIN. To add an EIN follow the instructions below: 
  1. From the Main Menu, navigate to the Actions drop-down menu. 

  2. Select Admin Tools

  3. Under Category, choose Employer and under Select, choose an Employer/Supplier. 

  4. Click the Tax tab at the top of the window.

  5. Select the Tax EIN sub-tab. 

  6. Ensure that all states have an EIN number. If you do not do business in the state where the EIN is missing, enter a "0" so that the error will not populate anymore. 
There are SUTA ID Info Missing in ConfigTaxStaffingSupplier table. 

There are missing State and/or SUI ID numbers. To update this information: 

  1. From the Main menu, navigate to the Actions drop-down menu. 

  2. Select Admin Tools

  3. Under Category, choose Employer and under Select, choose an Employer/Supplier. 

  4. Click the Tax tab at the top of the window. 

  5. See the Tax Tab article for more information on adding a Tax EIN. 
Employee ID: [EmployeeIDNumber] has a null or blank last name.  The employee has either an invalid or missing last name. Update the employee's last name in the Avionté core application. See the Edit Employee article for more information.
Employee ID: [Employee ID Number] has a null or blank SSN. Please update and regenerate the feed.

The employee either has an invalid or blank Social Security Number (SSN). Update the employee's SSN in the Avionté core application. See the Edit Employee article for more information.

Note: SSNs are 9 digits long. 

Supplier Missing FEIN A supplier that has had a transaction within the last two years has a missing or incorrect FEIN number. Valid FEIN numbers have 9 digits in either a 999999999 or 99-9999999 format. To adjust the FEIN number, see Employer: Detail.
Suppliers with FEIN do not have consistent EINs in Admin Tools > Employer > Tax > Tax EIN for the following states: (states with errors).

If there are two suppliers in the system that have the same FEINs, then their EINs need to match for a given state's SUI ER taxes.

For example, if ABC Staffing has the FEIN 222333444, then any other supplier with the same FEIN number but also use the EIN 2054540 for their AK SUI ER tax, otherwise it will err.

  1. From the Start Page, navigate to Actions > Admin Tools > Employer > Tax > Tax EIN.

  2. Ensure that the EINs match across suppliers that share the same FEINs.


The following EmployeeIDs have multiple addresses marked as IsResident address: (comma-separated list of Employee IDs).

An employee that was paid within the last two years has more than one address marked as a resident address.

  1. From the Main Menu, navigate to Front Office > Employee

  2. Search for an employee.

  3. Navigate to the Detail sub-menu.

  4. Locate the address panel and click See All under "Address Type."



  5. Ensure that only one address has the "Is Resident Address" box checked. 

You do not have all branches selected for the supplier, which could result in incorrect totals.

Select all of the branches for the supplier to ensure the totals are correct. To select all branches,

  1. From the Start Page, navigate to the Actions drop-down menu. 

  2. Select Branch Settings

  3. Click a branch to add from the list of Available Branches.

  4. Click Add > at the bottom of the User Branch Settings window.

 For more information on branches, see the Actions - Branch Settings article. 

Company Federal Id is not properly configured.

Ensure the company's Federal Identification number (FEIN) is properly configured. To check the FEIN:

  1. From the Start Page, navigate to the Actions drop-down menu.

  2. Select Admin Tools

  3. Under Category, choose employer and under Select, choose an Employer/Supplier.

  4. Under Supplier Info, ensure that the FEIN is nine digits. Hyphens can be included or left out of his number.
There are checks missing SUI. Please contact Avionté for help identifying cases.

This error occurs when data has been converted or the tax has been marked as inactive for a specific employee. Contact Avionté for the list of affected employee records.

To enable to SUI tax for a specific employee record: 

  1. From the Main Menu, navigate to Employee

  2. Search for an employee record. 

  3. In the sub-menu, navigate to Payroll > Tax

  4. Click the field chooser icon,  . 

  5. Ensure the checkbox next to "Active" is checked. This will display the column that shows which taxes are active. 

  6. Ensure the SUI tax is marked as active. If it is not marked as active, place a checkmark for that tax in the Active column.

  7. Press Tab on the keyboard to tab off the field and save any changes.
There are Box 14 items more than the system can handle. Please call Avionté.

The Box 14 label has too many characters. Ensure that the label is 7 characters or less. 

Has negative total Federal Income Tax wages. This may cause discrepancies when generating filings.

A check that was issued in the previous year was voided in the current year, resulting in a negative income tax. To resolve the error, the void must be processed in the year the check was issued (i.e. a check issued in 2016 and voided in 2017 will cause an error. The check must be voided in 2016). See the Void a Paycheck article for more information.

Has negative total FICA wages. This may cause discrepancies when generating filings. A check that was issued in the previous year was voided in the current year, resulting in a negative income tax. To resolve the error, the void must be processed in the year the check was issued (i.e. a check issued in 2016 and voided in 2017 will cause an error the check must be voided in 2016). See the Void a Paycheck article for more information.
Has negative total Medicare wages. This may cause discrepancies when generating filings. A check that was issued in the previous year was voided in the current year, resulting in a negative income tax. To resolve the error, the void must be processed in the year the check was issued (i.e. a check issued in 2016 and voided in 2017 will cause an error. The check must be voided in 2016). See the Void a Paycheck article for more information.
Has negative total SUTA wages. This may cause discrepancies when generating filings.

A check that was issued in a previous quarter in the same calendar year was voided in a different quarter within that same calendar year, resulting in negative SUTA wages. To resolve the error, the void must be processed into the same quarter the check was issued.  (i.e. a check that was voided in Jun and reissued in December may result in negative SUI amounts). This only affects checks issued across quarters, not yearly. See the Void a Paycheck article for more information.


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