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Troubleshoot a Background Check Request

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If a background check request cannot be completed because of an error, the error will be recorded in the Background Check Errors tab. To open this tab, go to the Start Page Actions menu and click Background Check Request. Then click the Background Check Errors tab.

 

 

 

Background Check Errors Tab

This tab shows the Background Checks that have an error. If the error message indicates missing information, then that field on the employee's record will need to be completed in order for the provider to process the background check request. For example, if the error message reads "Employee date of birth required," resolve the error by completing the Date of Birth field in the Employee EEO wizard. See the tables below for the information required by each provider.

 

 

 

 

Asurint Background Check Prerequisites

A background check request will not work if certain fields on the employee's record are not completed. For a list of the fields that must be completed, and help adding that information into the employee record, see the list of Asurint Background Check Prerequisites.

 

 

 

PeopleG2 Background Check Prerequisites

A background check request will not work if certain fields on the employee's record are not completed. For a list of the fields that must be completed, and help adding that information into the employee record, see the list of PeopleG2 Background Check Prerequisites.


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