Approve or Reject Expense Reports from Timesheets

October 01, 2026 19:28

CHAPTERS

View Expenses
Approve or Reject the Expense
Reject Expense
Approve Expense
Email examples (Approve/Reject)

Before you begin: Expense reports will only appear for approval once expenses have been activated in the back office. If you are not seeing expense reports in the Contact Experience portal, confirm that this feature has been set up.

View Expenses

Click on the myDashboard Tab
Click on the Expense Reports sub-tab
Click on the View button next to the Expense you want to approve or reject.
On the right side, a flyout will appear
Click on one of the attachment links to view the uploaded attachment.
The attachment will be downloaded to your computer.
Click on the attachment to view

Approve or Reject the Expense

When viewing the expense, you'll see 2 options at the bottom
Click on the Reject Expense or Approve Expense button

Reject Expense

Click on the Reject Expense button
A pop-up will appear for you to add notes.
1. We recommend putting the reason why the expense was rejected.
  Note: The Talent will see your notes.
Once you enter your notes, click on the Reject button

This is how it will appear to the Talent

Approve Expense

Click on the Approve Expense button
A pop-up window will appear to verify that you want to approve the expense.
Click on the Approve button

Email examples (Approve/Reject)

When viewing the expense email notification, you'll see 2 options at the bottom (Reject or Approve).

Reject Expense

Click on the Reject Expense button
A new window will open
Enter a reason for the rejected expense.
Note: The Talent will see your notes.
Click on the Submit Rejection button