SOP - 24/7 Ready Provisioning

Actor

Action

Notes

Discuss 24/7 Ready Product with client to determine if interest. Send contracts via SalesForce and complete signed contract and close opportunity.

Create ticket for PAT for provisioning 

Macro = Integration Requests > 24/7 - Ready

Include:

• Client Name
• AMP Code
• FO Tenant ID
• Setup workbook for verification on which talent statuses to sync - already attached in macro

3

Generate the talent mass provisioning data file for the client to send to WorkN with employee statuses requested from completed workbook.

Configure customer for provisioning

 ~ 2-3 weeks

Provide PAT with list of client's production WorkN credentials

Include:

• Username
• Password
• API Key (if applicable)

Configure integration in the Marketplace

• Configure Username, Password, & API Key (if applicable)
• Set Environment = Mass Provisioning 
• Set Data Syncing = Enabled

Update the Zendesk ticket letting WorkN know that integration config is complete and the files have been generated

8

Login to Avionte FTP and download mass provisioning files

Load talent files

10

Update the Zendesk ticket letting Avionte know once all mass provisioned clients are setup

Add public comment to ticket notifying client setup is complete, and add help documentation to ticket.

cc Avionte Training Team on ticket

Complete additional training as requested from client for completion.