Ringover - Integration Guide

October 02, 2026 17:38

Ringover is the recruiter communication platform that improves the way they connect with candidates, colleagues, and management. With Ringover, recruiters can enjoy instant, actionable insights from every call and text message, synced to AviontéBOLD.

Based in Atlanta, GA, with a global network of 15+ data centers, Ringover helps over 14,000 clients stay on top of millions of conversations. Integrating seamlessly with the recruiter tech stack including Slack, Salesforce, Microsoft Teams, and WhatsApp, we empower recruiters to drive meaningful conversations and work with confidence and clarity.

Functions:

Get more context about incoming candidate calls with personalized data pulled directly from AviontéBOLD and displayed in the Ringover dialer.
Save time with automatic logging of calls, SMS, recordings, and voicemails in AviontéBOLD.
Contact clients and candidates faster using instant click-to-dial in AviontéBOLD.
Reach candidates where they are: calls, SMS, WhatsApp, Meta Messenger, Instagram, email and video conferences - all in a single platform.
Enable the Ringover pop-up web extension to make calls in one click and send texts all while working in AviontéBOLD.
[Add-on] Ringover's conversational AI (Empower) helps you understand candidates deeper with AI transcripts & call summaries (synced to AviontéBOLD).
Other Empower features include: keyword detection, talk-to-listen ratio, call scoring, mood analysis and next-step suggestions.

Key Takeaways

- Streamline communication workflow – Easily make calls with click-to-dial, and view caller information pulled directly from AviontéBOLD’s talent data.
- Automatic logging – Quickly save and organize call and text message history, recordings and voicemails in the Contact and Talent Profiles.
- Centralised workspace – Use Ringover’s pop-up dialer to enable click-to-dial and send texts, all without leaving your AviontéBOLD workspace.
AI insights with Empower [Add-on] – Enable AI call summaries, transcripts, insights about candidates, keyword detection, talk-to-listen analytics, next-step suggestions, and more.

Chapters

Integration Setup
Using the Integration
Diagram of Integration
API calls

Integration Setup

The integration and configuration for Ringover will be completed through Ringover with the assistance of the Ringover Team. Ringovers self service support can be found here.

Contacting your Ringover CSM there can be done here.

Using the Integration

Below are screenshots of the Avionté UI.

Call information will be logged as notes in the Activity Section of Contact and Talent profiles. All call history is synced into a single note for easy navigation and efficiency. Call summary logs will only be created if the Empower license is active.

Click-to-Dial – To use the Click-to-Dial feature, activate the Browser extension and enable the option to make the web app pop up when a phone number is clicked in AviontéBOLD. The screenshot below shows how phone numbers enabled for Click-to-Dial will be highlighted in black in the UI.

Diagram of Integration

API Calls

Authentication
POST /authorize/token
User mapping
GET /front-office/v1/users/ids/{page}/{pageSize}
POST /front-office/v1/users/multi-query
GET /front-office/v1/user/{userId}
Managing / Sync contact (talent)
POST /front-office/v1/talent
GET /front-office/v1/talent/{talentId}
GET /front-office/v1/talents/ids/{page}/{pageSize}
POST /front-office/v1/talents/multi-query
GET /front-office/v1/contact/{contactId}
GET /front-office/v1/contacts/ids/{page}/{pageSize}
POST /front-office/v1/contacts/multi-query
Call Logs
POST /front-office/v1/talent/{talentId}/activity (create talent activity)
GET /front-office/v1/talent/activity-types
POST /front-office/v1/contact/{contactId}/activity (create contact activity)
GET /front-office/v1/contact/activity-types

Standard Activity Types- All Avionte Clients will have the following activity types added to their Avionte Bold Environment for both Talents and Contacts.