Derek Huff
Hi all, just posting this to see if other Avionte customers that use Microsoft 365 have been having issues recently with the connection to Avionte and other email issues only when sending from inside Avionte?
I have had a ticket open since Dec 9th, our users keep getting an email with the subject "Please Update Your Auto Email Sync Settings – There was a problem connecting"
We also are having staff not getting emails when recruiters nominate/pipeline candidates, and the CC field is not working either.
There seem to be two separate issues but they both are related to email sent from inside Avionte BOLD and curious if other customers are experiencing the same.
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Hi Derek,
Yes, Microsoft has been implementing a new authorization process (Modern Auth) that is likely resulting in these disruptions. To address this, please follow the instructions in the following articles:
Microsoft Outlook 365 (Modern Auth) Summary – Avionte Bold (zendesk.com)
Initial Set up Microsoft Office 365 Modern Auth for Users (O365) – Avionte Bold (zendesk.com)
This requires attention from ALL 3 levels of your organization:
If you follow the instructions yet continue to experience difficulties, please call the support line at (651) 328-6060 and cite the ticket(s) you have filed.
This is also the first topic in the BOLD Bulletin email newsletter that has just gone out, as well.
We are experiencing the exact same issue and began receiving notification emails as of late afternoon yesterday (and on into this morning). I've confirmed with our internal users today that our emails are no longer being logged within BOLD (although they were being logged up until this morning). We had followed all of the steps listed in the Knowledge Base articles and are still having this issue. I will open a new support ticket and call in for assistance.
We have the same issue - we have done the MS Modern Auth sometime back and I have now been receiving emails that my AutoSync is not working - my emails are not going being logged etc.
I have a ticket in on the issue as well. Now seemingly getting the emails 2x a day.
Yeah, we implemented modern auth back in September and it seems early December we started getting these emails that say auto sync is disconnected, and shortly after that emails sent during the pipeline/nominate process end up in our client's spam, but a normal email sent to a candidate or contact via the send email button sends to inbox fine.
We are using SPF and have Avionte's IP addresses from the IP address document entered in our SPF record. So they seem to have done something with the configuration with email delivery for pipeline/nominate processes. It's very strange and intermittent. Not all emails go to spam but I have a ticket open with several examples with email headers so hopefully they can figure this out.
We have multiple tickets on this as well. This is what we've noticed:
1) Only the first person in the TO box is receiving messages when nominating within the email (Therefore multiple hiring managers, as well as CC or BCC'd contacts do not receive the email
2) At times we've had clients now say they are not receiving the emails as well (even if they were the main recipient of the Nomination
3) Notifications used to go out to the sales rep & owner of a req as a copy of the nomination (these don't appear to go out anymore). To try and get around this, we attempted to use @notifications so that our internal staff can be cc'd on a nomination (this does not work either)
4) There's no way for us to confirm a submittal/nomination is actually sent as the emails don't show up in the outlook client sent box, nor in teh Message trace functions in Office 365.
5) Mass Emailing now is limited to only 50 at a time. Have not found a way to select larger groups of talent or client, and throttle the sending (Would love to hear from others if you found a solution?)
*I have multiple users receiving the email sync error email or that Email sync has stopped. For most, if the connection was made prior to mid December, those users had to disconnect in Marketplace, log out, log back in, and reconnect. Hoping this sticks.
Would love a way to audit to confirm all users are connected with modern authentication as an Admin, as calling every employee and watching them go through the steps is incredibly time consuming.
We are having issues related to this as well.
The Auto Sync notification seems to be a 'known issue' according to Avionte Support, and our ticket for this issue was added to the Master Ticket.
As for some emails going to spam, we are also having that issue. I am not incredibly tech savvy, but here is what our IT company, who is familiar with Avionte said:
In this case we will need to contact Avionte support and ask them to add "DKIM" signature for the domain sterlinghires.com. Avionte is using the sendgrid system to spoof your email. Normally, Avionte can provide a CNAME or TXT based DNS record that L1N can then add to the domain's DNS. Once we get the updated records from avionte support we can move forward on this issue.
They asked me to put in a ticket to Avionte support. I put the ticket in 2 days ago, and the IT company called to follow up this morning, so still not resolution at this time.
I am not sure if ANY of that helps, but I am hoping this issue can be resolved soon!
Kevin, you mention "Would love a way to audit to confirm all users are connected with modern authentication as an Admin, as calling every employee and watching them go through the steps is incredibly time consuming." Can you confirm what you mean by this, and if this has a way of fixing this issue?? This connection barrier has been a huge disruption to our business,
Leah,
Currently, there is no way to confirm all users have:
1) Gone to the marketplace, 365, and connected to their account
2) Confirm all users are still connected
There's a bug that Avionte is sending out emails to the users with the subject line: "Please Update Your Auto Email Sync Settings – There was a problem connecting"
When I follow up with the user, everything appears to be connected fine in the Marketplace.
During the last couple months we've also been told by support multiple times to disconnect. log out of avionte, log back in, and reconnect through the marketplace.
Without call users, performing a screenshare to confirm everything is set up properly, there's no way that I'm aware of running a report to see what users have it set up and not.
Does that answer your question?
Kevin--thanks for clarifying. Hope this is fixed soon!! :(
Hi Kevin,
Mass Emailing is limited to only 50 at a time for us as well since the O365 integration. Have you found a way to select larger groups of talent yet?
Currently Avionte support is not the solution and our IT says everything is setup per spec.
Perhaps if the CC button is not working maybe Avionte is trying to send all these emails out seperatly instead of BCC in one Single email , thus limiting us due to the 30 emails per minute rule that O365 has? I cant think of anything else. Frustrating for sure for the recruiters.
Office 365 users are limited by the following: