Toll Free Phone Number Purchase & Verification

This article covers how to purchase and register a toll-free phone number for a client in AviontéBOLD. Toll-free numbers are purchased through Twilio via the Avionté Marketplace and are required for clients using 24/7 WORK to send SmartLinks to talent via SMS.

Before You Start

Additionally, only one toll-free number can be purchased per client. If a number has already been purchased, you will see a confirmation message rather than the purchase form. See If a Number Is Already Configured below.
 

Navigate to Phone Number Administration

1. In AviontéBOLD, click the profile icon in the top-right corner.
2. Select Avionté Marketplace from the dropdown.
3. Locate the Avionté SMS Campaign / Phone Number Administration tile.
4. Click Settings.
5. In the modal that opens, expand the Toll-Free Number section.

If a Number Is Already Configured

If a toll-free number has already been purchased for the client, the Toll-Free Number section displays a confirmation instead of a purchase form. 

The message confirms the active number and notes that only one toll-free number is allowed. No action is needed. 

This will confirm that a number has been purchased but does not let us know if it has been verified. This status can be checked from the Twilio console. Once logged in you will find the clients subaccount:

 Once located, select their phone number from Phone Numbers > Manage > Active Numbers. Find the number in the list of active numbers here and it will show if it has been verified.

Verification status updates are also sent to smsregistration@avionte.com, and their status can be monitored from it.

If a verification is rejected, a new verification form must be submitted manually via the console to attempt to reverify as well.