Using the Avionté Support Center and Knowledge Base

The Knowledge Base is a useful tool for learning Avionté features and troubleshooting issues before you create a support ticket for further assistance. 

Note: Some categories/sections may not be available due to permissions.

• Home Page
• Submit A Request
• Your Profile Icon
• My Activities
  • Requests
  • Contributions
  • Following
• AviontéBold
• Avionté 24/7
• AviontéClassic
• AviontéAero

Home Page

• Click here to view our Support Center Knowledge Base

There are now multiple help centers, each dedicated to a specific product along with a "default" help center.

Click the respective icons for BOLD (contains articles for 24/7), and CLASSIC (contains articles for AERO) to access their help centers.

Additional support options like General Support, AviontéCORP Support, Release Notes, Year End/ACA, and CONNECT are located under the Categories menu item.

The support center also displays alerts on the main screen to provide information about scheduled maintenance, outages, and more. To dismiss an alert, simply click the "X" on the right.

Submit a Request

Based on your access level and sign-in status, this option opens your ticket system dashboard. In this area, you can view your open tickets, their status, and assignments. The ticket system retains its previous functionality, including creating new tickets similarly.

Your Profile Icon

Click on your profile icon to open submenu items. 

Clicking this reveals three options: My Activities (same as My Tickets), My Profile (profile page with user activity, viewed articles, comments, followers/following, votes, and subscriptions), and Sign In/Out.

My Activities

Based on your access level, this option displays your current tickets with a search function. Page options are divided into three distinct sections, which each show different activity you have done in the support center.

Requests

Requests is where you can check any tickets you have previously submitted yourself (My Requests) or have been CC'd on by another user (Requests I'm CC'd On). It will display the Ticket ID, Subject Line, Created Date, Last Activity Date, and Created Date.

This section is fully searchable via the bar near the top of the page, and can be ordered by last activity, either most or last recent. Any ticket in this section, regardless of its status, can be accessed by clicking the name of the ticket in the Subject column.

Contributions

Contributions allows you to follow your activity in the support center itself, such as Posts made in the forum, Community Comments on the forum, and Article Comments. This section will show the Title, Vote Sum (amount of people who have liked your post or comment), Last Activity, and Created Date for each item.

Following

Following will keep all articles, comments, and posts you have hit the Follow button on in one easy to access location. It will display the Title of the item being followed, the Type, which individual part of the item is being followed (Following), and an option to Unfollow each item directly, without having to access the item in question.

AviontéBOLD

• Click here to view our BOLD Knowledge Base

The BOLD dashboard has the following layout, indicated by icons designed for that menu, function, or subject area. Clicking on any of the icons opens the page for that area, which will show categories and sections for that subject.

A search bar is available at the top of the page for searching article text and titles.

Avionté 24/7 (found under AviontéBOLD)

• Click here to view our 24/7 Knowledge Base

This area will include;

• • 24/7 WORK
  • 24/7 PAY
  • 24/7 ONBOARDING
  • 24/7 MOBILE JOB BOARD

AviontéCLASSIC

• Click here to view our BOLD Knowledge Base

The CLASSIC dashboard has the following layout, indicated by icons designed for that menu, function, or subject area. Clicking on any of the icons opens the page for that area, which will show categories and sections for that subject. 

A search bar is available for searching article text and titles.

AviontéAERO (found under AviontéCLASSIC)

• Click here to view our BOLD Knowledge Base

The AERO dashboard has the following layout, indicated by icons designed for that menu, function, or subject area. Clicking on any of the links opens the page for that area, which will show categories and sections for that subject.