ACA Companion - Error Messages

Updated June 28, 2023 17:31

The ACA Companion Application generates a range of error messages summarizing an issue. To assist troubleshooting, each error message has a unique code with its prefix corresponding to an area in the application. Those codes are detailed below.

ACA Companion Application Error Messages

Code Beings With...	Error Category	Description
EM	Employee Migration	Message is generated due to an issue with Employee Migration.
BM	Benefit Migration	Message is generated due to an issue with Benefit Migration.
AU	Authentication	Message is generated as a result of an authentication/login issue.
RP	Report Preparation	Message is generated when attempting to generate report data.

Employee Migration Errors

Code

Internal Name

Displayed Message

Resolution

EM001

Multiple Employee Record Mismatch

Update the employee's data in the Avionté core application to ensure the employee records match. The mismatch may have occurred in one or more of the following fields: First Name, Middle Name, Last Name, Geocode, Street 1, Street 2, City, State, Zip Code and/or Country Code. The data must match for all records.
Note: This only occurs for imports from the Avionté core application.

EM002

Invalid SSN

Ensure the employee has a valid Social Security number (SSN). The SSN must be a 9 digit number.

EM003

Multiple Primary Address Records

Ensure the employee only has one primary address.

EM004

Multiple employee record SSN mismatch

Update the SSN in the Avionté Core Application so that it matches across employee records. The system detects when the data has been updated and verifies that the SSN is the same for all employee records in case there is a mismatch.

Notes

Only SSN data mismatches are returned. If other data is mismatched, an error will not be returned.

If an employee's SSNs do not match, additional data will also be blocked from syncing or refreshing for that employee. This is because the SSN connects the Avionté core application and the ACA Companion Application.

EM005

Missing employee data

Add the data (e.g. SSN, street 1, city, state, zipcode) that the employee is missing in the Avionté Core Application.

Benefit Migration Errors

Code	Internal Name	Displayed Message	Resolution
BM001		Informational message Employee [Social Security Number] was not found in companion app but has [Employee Benefit Name] as mapped transaction.	Resolve any migration errors for this employee (see above) before retrying the benefit migration.
BM002		Informational message Benefit Package Transaction [Employee Benefit Name] w/no mapping for Employee [Social Security Number].	Ensure the IsHealthcare Transaction Types from the Avionté core application are mapped to a Benefit Package/Health Insurance Plan on the Benefit Package tab of the ACA Companion application.
BM003		Error message Supplier name [Staffing Supplier Name] that is not mapped for Transaction [Employee Benefit Name].	Ensure that the Staffing Supplier is associated with that Employee Benefit transaction in the Avionté Core Application.
BM004		Informational message cannot determine enrollment for Employee [Social Security Number] as Transaction 'Employee Benefit Name' has no benefit package/health insurance plan mapping.	Ensure the IsHealthcare Transaction Types from the Avionté core application are mapped to a Benefit Package/Health Insurance Plan on the Benefit Package tab of the ACA Companion application.

Report Preparation Errors

Code	Internal Name	Displayed Message	Resolution
RP001		The Eligibility Measurement Processor agent job must be successfully run before data can be generated.	Report preparation must wait until the Agent job is complete. This job runs 1x/hour unless it finds records to process, in which case it will run for one minute then check for more records. If it finds more records the job will run again, then check for more, and so on. When no more records are recognized, report data may be generated. Click here for more information on the Avionté Agent
RP002		The Eligibility Measurement Scheduler agent job must be successfully run before data can be generated.	Report preparation must wait until the Agent job is complete. This job runs 1x/hour unless it finds records to process, in which case it will run for one minute then check for more records. If it finds more records the job will run again, then check for more, and so on. When no more records are recognized, report data may be generated. Click here for more information on the Avionté Agent
RP003		The Eligibility Remeasurement Processor agent job must be successfully run before data can be generated.	Report preparation must wait until the Agent job is complete. This job runs 1x/hour unless it finds records to process, in which case it will run for one minute then check for more records. If it finds more records the job will run again, then check for more, and so on. When no more records are recognized, report data may be generated. Click here for more information on the Avionté Agent
RP004		The Employment Delineator agent job must be successfully run before data can be generated.	Report preparation must wait until the Agent job is complete. This job runs 1x/hour unless it finds records to process, in which case it will run for one minute then check for more records. If it finds more records the job will run again, then check for more, and so on. When no more records are recognized, report data may be generated. Click here for more information on the Avionté Agent
RP005		The ACA Monthly Coverage Offer Generator agent job must be successfully run before data can be generated.	Report preparation must wait until the Agent job is complete. This job runs 1x/hour unless it finds records to process, in which case it will run for one minute then check for more records. If it finds more records the job will run again, then check for more, and so on. When no more records are recognized, report data may be generated. Click here for more information on the Avionté Agent
RP006		Line 14 override for the employee isn’t a valid Series 1 code.	An override can be used to manually alter any values in Part II of an employee's 1095-C. An override will not alter any other data on the employee's record (i.e. ACA Eligibility, Effective Insurance Date, etc.) and it will not affect the data on the 1094-C. It is a tool used to fix an employee's codes or values that may be slightly different than the supplier's or branch's values. Click here for more information on the 1095-C Part II Overrides
RP007		Line 16 override for the employee isn’t a valid Series 2 code.	An override can be used to manually alter any values in Part II of an employee's 1095-C. An override will not alter any other data on the employee's record (i.e. ACA Eligibility, Effective Insurance Date, etc.) and it will not affect the data on the 1094-C. It is a tool used to fix an employee's codes or values that may be slightly different than the supplier's or branch's values. Click here for more information on the 1095-C Part II Overrides
RP008		Employee has a family member missing a full name.	Covered individual (family member) data can be updated on the Employee plan details tab of the ACA Companion application. Click here for more information on the ACA Companion Application - Employee Plan Details Tab.
RP009		Employee has a family member that needs either an SSN/Tax ID or a birth date.	Covered individual (family member) data can be updated on the Employee plan details tab of the ACA Companion application. Click here for more information on the ACA Companion Application - Employee Plan Details Tab.
RP010		Line 14 for the employee isn’t a valid Series 1 code.	Generated as a result of a health insurance plan having an invalid Offer of Coverage Code
RP011		Employee has one or more months that did not meet any of the conditions for Code Series 1 (1095-C Line 14).
RP012		Line 16 for the employee isn’t a valid Series 2 code.	Generated as a result of a health insurance plan having an invalid Safe Harbor Code.
RP013		Warning: Employee has one or more months that did not meet any of the conditions for Code Series 2 (1095-C Line 16).
RP014		Employee is missing a full name.	Correct the employee data in the Core application at Main Menu > Employee > Detail and reimport employee data into the ACA Companion application.
RP015		Employee has an invalid SSN.	Correct the employee data in the Core application at Main Menu > Employee > Detail and reimport employee data into the ACA Companion application.
RP016		Employee has missing or invalid address information.	Correct the employee data in the Core application at Main Menu > Employee > Detail and reimport employee data into the ACA Companion application.
RP017		Unable to generate employee monthly coverage offer records. Another job instance is running.	When the User encounters this error, they will have to submit a request to have the Administrator perform a back-end update to resolve the data conflict.

Authentication Errors

Code	Internal Name	Displayed Message	Resolution
AU			Ensure the user is set up for that specific database in the SQL server and ensure that user has been created in the Avionté Core Application.

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