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ACA Companion - Error Messages

  • Updated
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  • ACA
  • error
  • FAQ
  • Report
  • Troubleshoot
  • Insurance
  • Companion

Overview

Updated 12/01/2022

 

ACA Companion Application Error Messages
Employee Migration Errors
Benefit Migration Errors
Report Preparation Errors
Authentication Errors

 

 

ACA Companion Application Error Messages

The ACA Companion Application generates a range of error messages summarizing an issue. To assist troubleshooting, each error message has a unique code with its prefix corresponding to an area in the application. Those codes are detailed below.

 

Code Beings With... Error Category Description
EM Employee Migration Message is generated due to an issue with Employee Migration.
BM Benefit Migration Message is generated due to an issue with Benefit Migration.
AU Authentication Message is generated as a result of an authentication/login issue.
RP Report Preparation Message is generated when attempting to generate report data.

 

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Employee Migration Errors

Code Internal Name Displayed Message Resolution
EM001   Multiple Employee Record Mismatch Update the employee's data in the Avionté core application to ensure the employee records match. The mismatch may have occurred in one or more of the following fields: First Name, Middle Name, Last Name, Geocode, Street 1, Street 2, City, State, Zip Code and/or Country Code. The data must match for all records.
Note: This only occurs for imports from the Avionté core application.
EM002   Invalid SSN Ensure the employee has a valid Social Security number (SSN). The SSN must be a 9 digit number.
EM003   Multiple Primary Address Records Ensure the employee only has one primary address.
EM004   Multiple employee record SSN mismatch

Update the SSN in the Avionté Core Application so that it matches across employee records. The system detects when the data has been updated and verifies that the SSN is the same for all employee records in case there is a mismatch.

Notes Only SSN data mismatches are returned. If other data is mismatched, an error will not be returned. 
If an employee's SSNs do not match, additional data will also be blocked from syncing or refreshing for that employee. This is because the SSN connects the Avionté core application and the ACA Companion Application.

 
EM005   Missing employee data Add the data (e.g. SSN, street 1, city, state, zipcode) that the employee is missing in the Avionté Core Application.

 

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Benefit Migration Errors

Code Internal Name Displayed Message Resolution
BM001   Informational message Employee [Social Security Number] was not found in companion app but has [Employee Benefit Name] as mapped transaction.

Resolve any migration errors for this employee (see above) before retrying the benefit migration.
BM002   Informational message Benefit Package Transaction [Employee Benefit Name] w/no mapping for Employee [Social Security Number]. Ensure the IsHealthcare Transaction Types from the Avionté core application are mapped to a Benefit Package/Health Insurance Plan on the Benefit Package tab of the ACA Companion application.
BM003   Error message Supplier name [Staffing Supplier Name] that is not mapped for Transaction [Employee Benefit Name]. Ensure that the Staffing Supplier is associated with that Employee Benefit transaction in the Avionté Core Application.
BM004   Informational message cannot determine enrollment for Employee [Social Security Number] as Transaction 'Employee Benefit Name' has no benefit package/health insurance plan mapping.

Ensure the IsHealthcare Transaction Types from the Avionté core application are mapped to a Benefit Package/Health Insurance Plan on the Benefit Package tab of the ACA Companion application.

 

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Report Preparation Errors

Code Internal Name Displayed Message Resolution
RP001   The Eligibility Measurement Processor agent job must be successfully run before data can be generated.

Report preparation must wait until the Agent job is complete. This job runs 1x/hour unless it finds records to process, in which case it will run for one minute then check for more records. If it finds more records the job will run again, then check for more, and so on. When no more records are recognized, report data may be generated.
RP002   The Eligibility Measurement Scheduler agent job must be successfully run before data can be generated.

Report preparation must wait until the Agent job is complete. This job runs 1x/hour unless it finds records to process, in which case it will run for one minute then check for more records. If it finds more records the job will run again, then check for more, and so on. When no more records are recognized, report data may be generated. 
RP003   The Eligibility Remeasurement Processor agent job must be successfully run before data can be generated.

Report preparation must wait until the Agent job is complete. This job runs 1x/hour unless it finds records to process, in which case it will run for one minute then check for more records. If it finds more records the job will run again, then check for more, and so on. When no more records are recognized, report data may be generated. 
RP004   The Employment Delineator agent job must be successfully run before data can be generated.

Report preparation must wait until the Agent job is complete. This job runs 1x/hour unless it finds records to process, in which case it will run for one minute then check for more records. If it finds more records the job will run again, then check for more, and so on. When no more records are recognized, report data may be generated. 
RP005   The ACA Monthly Coverage Offer Generator agent job must be successfully run before data can be generated.

Report preparation must wait until the Agent job is complete. This job runs 1x/hour unless it finds records to process, in which case it will run for one minute then check for more records. If it finds more records the job will run again, then check for more, and so on. When no more records are recognized, report data may be generated. 
RP006   Line 14 override for the employee isn’t a valid Series 1 code.

An override can be used to manually alter any values in Part II of an employee's 1095-C. An override will not alter any other data on the employee's record (i.e. ACA Eligibility, Effective Insurance Date, etc.) and it will not affect the data on the 1094-C. It is a tool used to fix an employee's codes or values that may be slightly different than the supplier's or branch's values. 
RP007   Line 16 override for the employee isn’t a valid Series 2 code.

An override can be used to manually alter any values in Part II of an employee's 1095-C. An override will not alter any other data on the employee's record (i.e. ACA Eligibility, Effective Insurance Date, etc.) and it will not affect the data on the 1094-C. It is a tool used to fix an employee's codes or values that may be slightly different than the supplier's or branch's values. 
RP008   Employee has a family member missing a full name.

Covered individual (family member) data can be updated on the Employee plan details tab of the ACA Companion application.
RP009   Employee has a family member that needs either an SSN/Tax ID or a birth date.

Covered individual (family member) data can be updated on the Employee plan details tab of the ACA Companion application. 
RP010   Line 14 for the employee isn’t a valid Series 1 code.    Generated as a result of a health insurance plan having an invalid Offer of Coverage Code
RP011   Employee has one or more months that did not meet any of the conditions for Code Series 1 (1095-C Line 14).  
RP012   Line 16 for the employee isn’t a valid Series 2 code. Generated as a result of a health insurance plan having an invalid Safe Harbor Code.
RP013   Warning: Employee has one or more months that did not meet any of the conditions for Code Series 2 (1095-C Line 16).  
RP014   Employee is missing a full name. Correct the employee data in the Core application at Main Menu > Employee > Detail and reimport employee data into the ACA Companion application. 
RP015   Employee has an invalid SSN. Correct the employee data in the Core application at Main Menu > Employee > Detail and reimport employee data into the ACA Companion application. 
RP016   Employee has missing or invalid address information. Correct the employee data in the Core application at Main Menu > Employee > Detail and reimport employee data into the ACA Companion application. 
RP017   Unable to generate employee monthly coverage offer records. Another job instance is running. When the User encounters this error, they will have to submit a request to have the Administrator perform a back-end update to resolve the data conflict.
Code Internal Name Displayed Message Resolution

 

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Authentication Errors

Code Internal Name Displayed Message Resolution
AU  

Ensure the user is set up for that specific database in the SQL server and ensure that user has been created in the Avionté Core Application.

 

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