E-Verify: Process a Request - Suite Platform

Submit Employee Documents

1. From the Main Menu, navigate to Front Office > Employee
2. Search for an employee to initiate an E-Verify request for using the search fields at the top of the window.
3. Once the employee has been located in the search grid, double-click on their name. The Employee Summary page will display.
4. Select E-Verify from the Employee sub-menu. The E-Verify screen will display.
   
   
   
5. The E-Verify screen is broken up into three sections; an upper grid, a middle group of information and two radio buttons at the bottom. 
   

   Section	Description
   Upper Grid	Displays previous E-Verify cases that have been submitted for this employee. This section displays the case numbers and the resolution of each case.
   Middle Group of Information	Contains fields populated from the Employee's Details screen and their I-9 eDocument.
   Radio Buttons at the Bottom	The radio buttons allow for a User to select which category of documents the Employee has submitted for verification. Selecting either List A documents or List B and C documents will display options available for that document list based on citizen type.

6. Click either the List A or List B and C radio button at the bottom of the screen to designate the category that the employee's document fits into. Depending on their current citizenship status there are restrictions on what documents can be submitted. After a radio button has been selected, additional options will appear that are specific to that document type.
   See the list below to determine if a document meets List A, B or C requirements:
   

   Citizenship Status	List A Document (Only one needed)	List B Document (One from B and C)	List C Document (One from B and C)
   Citizen	U.S. Passport or Passport Card	List B Driver's license or ID card issued by a U.S. state or outlying possession ID card issued by a U.S. federal, state or local government agency School ID card Voter registration card U.S. Military card or draft record Military dependent’s ID card U.S. Coast Guard Merchant Mariner Card Native American tribal document Driver's license issued by a Canadian government authority School record or report card (Under 18) Clinic, doctor or hospital record (under age 18) Minor Under age 18 without a List B document Special Placement	List C Social Security Card Certification of Birth Abroad (Form FS-545) Certification of Report of Birth (Form DS-1350) U.S. birth certificate (original or certified copy) Native American tribal document U.S. Citizen ID Card (Form I-197) ID Card for Use of Resident Citizen in the United States (Form I-179) Employment authorization document issued by the U.S. DHS
   Non-Citizen	U.S. Passport or Passport Card
   Lawful Permanent Resident	Arrival/Departure Record (Form I-94) with temporary I-551 stamp or refugee admission stamp (receipt) Permanent Resident Card or Alien Registration Receipt Card (Form I-551) Foreign passport with temporary I-551 stamp or printed notation on an MRIV
   Alien	Arrival/Departure Record (Form I-94) with temporary I-551 stamp or refugee admission stamp (receipt) Employment Authorization Document (Form I-766) Foreign passport with Arrival/Departure Record (Form I-94)

7. After selecting either the List A or List B and C radio button, click the drop-down menu and select the type of document that the employee has provided. The drop-down menus display specific types of documents depending on the radio button selected.
8. If a List A document was submitted, enter the following information in the blank fields:
   
   

   Field	Description
   List A document, List B document or List C document	Select the type of document that the employee submitted.
   Document expiration date	Enter the date that the employee's submitted document expires.
   Document Number	The unique number from a submitted document.
   Hire Date	Populated automatically from their I-9, but can be changed manually.

   
   Some documents require different information. See the table below for more information: 
   

   Document	Information
   Documentation Expiration Date	The date the document will expire and become invalid.
   Document Number	The unique number (Passport Number, I-551 Number) from a submitted document.
   Alien Number	Employee's Alien Number (if applicable).
   I-94 Number	Employee's I-94 Number (if applicable).
   Hire Date	Populated automatically from their work order, but can be added or changed manually.

9. If a List B or C document was submitted, enter the following information in the blank fields: 
   
   
   Different documents require different information based on citizenship status such as an Alien number or an I-94 number. 
   Drivers licenses require additional information: 
   

   Information	Description
   Document Name	Select Driver's license or ID card.
   Document State	State that issued the document
   Document Number	Required by some states.
   Document Expiration	Enter a date or select no expiration if applicable.
   Alien Number	Employee's Alien Number (If applicable).

10. Click Process Verification in the upper left corner of the Avionté E-Verify screen.

Photo Compare

In the event that E-Verify requires manual verification of an employee's identity, a screen will display a photo of the employee provided by E-Verify.

1. Compare the photo displayed by E-Verify to the photo submitted by the applicant.
   
   
   
2. If the applicant matches the provided photo, click the Yes, the employee matches the photo displayed radio button. If the applicant does not match the provided photo, click the No, the employee does not match the photo radio button. 
   Clicking the Yes or No radio buttons affect the status of the case: 
   

   Selection	Action
   Yes	Allows a user to close a case.
   No	Triggers a DHS or SSA review. See below for more information.

3. When the selection has been made, click Submit photo verification.
   
   Note: No matter what option is selected, this action will be logged in the upper grid.

Confirm Details

Sometimes you may be prompted to confirm information.  If you see the screen below, please verify the information. 

• Sometimes you may have to update the employee's name (Bob vs. Robert, Jon vs Jonathan, ...) or even if in all caps or lowercase.  This is usually due to the employee entering their name but E-verify would want

For the 'State' field, please use ALL CAPS for the abbreviation

DHS/SSA Tentative Nonconfirmation (TNC)

If there was a problem with the submitted information after completing the steps in the Initiate an E-Verify Request and Photo Compare sections of this article, a tentative nonconfirmation is returned.
For more information on Tentative Nonconfirmations, see the U.S. Citizenship and Immigration Services' Tentative Nonconfirmations website.&nbsp

1. View the tentative nonconfirmation. 
   
   
   
   
2. Notify the employee of the DHS Tentative Nonconfirmation (TNC) and follow the instructions under the Notify applicant of DHS Tentative Nonconfirmation (TNC) section of the screen.
3. Under the Choose how to proceed with the case section, click one of the radio buttons depending on how the employee wants to proceed: 
   

   Radio Button	Description
   Close Case: Employee chooses to not contest the TNC and take no further action.	The employee accepts the decision and no further action is needed.
   Refer case: Employee chooses to contest the TNC	The employee has decided to challenge the decision and additional steps are required. See the Tentative Nonconfirmation Contest section below for additional information and steps.

4. Print the DHS tentative nonconfirmation FAN letter by clicking the Request button and provide the document to the employee.

Tentative Nonconfirmation Contest (TNC)

If the employee chooses to contest the decision, follow the steps in the section below. For more information on following the status of your E-Verify Case, see the U.S. Citizenship and Immigration Services' Case Tracker website.

1. Ensure the Refer Case radio button is selected.
   Once this radio button is selected, the employee's information will be submitted to either the Department of Homeland Security or the Social Security Administration for manual review and an alert will appear at the top of the window that says "The request is currently under review" and the Referral Date Confirmation (RDC) letter is available in the lower grid.
2. Depending on the type of nonconfirmation, the employee may have to take additional steps which will be listed in the RDC letter. After the final steps have been taken, a final status will be returned.
   

Tentative Nonconfirmation (TNC)- No Contest

If the employee chooses to not contest the decision a user should:

1. Select the Close Case radio button.
2. Select the Initiate Next Step button in the upper left corner of the section. This will take the user to the Close Case screen. 

Request Additional Verification

During the final confirmation, if a mismatch was discovered between the name returned by E-Verify and the name on the employee's I-9, a dialog will open prompting the user to request additional verification to resolve the issue.

1. Compare the names under E-Verify response and I9 to ensure they match.
2. Select either the Submit additional verification or Close current case radio buttons to continue. See the table below for additional details.
   

   Option	Description
   Submit Additional Verification	Submits the record to E-Verify in order to resolve the name discrepancy. A comment should be added and will be attached to the request.
   Close Current Case	Should be used to close the case in order to correct a mistake on the I-9 eDocument.

3. In the text box under Comment, enter any additional comments about this case.
4. Click Submit to proceed and close the window.
5. The application will either return to a pending status while the additional verification is processed or will proceed to the Close Case screen again.
   
   Note: Referral requires a manual check on E-Verify's end. Please be patient as this process may take some time.

Close Case

If the Tentative Nonconfirmation case was not able to be resolved, follow the steps outlined below to close the case in Avionté. DO NOT close the case on the E-Verify website before closing the case in Avionté. Closing the case on the E-Verify website will prevent any updates from sourcing into Avionté.
If a case was closed on the E-Verify website before it was closed in Avionté, the case will need to be manually closed by Avionté support and result in billable time.

1. Click Close Case. A Close Reason window appears.
   
   
   
2. In the Close Reason window, answer the Is Employee currently employed by your company? question. If the individual is employed with your company, select the Yes radio button. If the individual is not employed with your company, select the No radio button.
3. From the Select the reason to close this case drop-down menu, select the reason for the decision to either employ or dismiss the individual. 
   
   
   
4. Click Submit to submit the closed case or Cancel to cancel the closure. The Close Reason window closes.

Status Screen

The Status screen displays when an employee has been previously processed through E-Verify. This screen contains basic information on the employee and the results of previous cases. A new case can be initiated by clicking the Initiate new verification button in the upper left corner of the screen.

 

E-Verify Case Number

The E-Verify case number is recorded on the E-Verify status screen. The E-Verify Case Number is available on the E-Verify section of Avionté (as shown below) or on the DHS E-Verify website. 
Once the information has been entered and submitted, E-Verify will compare it against millions of government records. If the information entered matches, E-Verify will return an 'Employment Authorized' result. This confirms that the employee is authorized to work in the United States. After the results have been printed and attached to the employee's Form I-9 (or recording the employee's E-Verify case verification number on the form itself), the employer simply closes the case to complete the E-Verify process.

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Change Log Date	Change Log Description
07/26/2021	Moved from 'Internal Articles' to 'General Support' section
07/22/2021	Add section for 'Confirm Details'
07/20/2021	Updated visibility to Everyone
07/06/2021	Updated verbiage on TNCs
06/08/2021	Formatting updates
02/15/2017	Article created