Forgot password for Avionté Support Center (Zendesk)

The email address for your Support Center account may not be the same as your Avionté application username (which may also be an email). Make sure you have your support account email on hand before using the Forgot Password link.

See also:

• Create and View Tickets with AVI in BOLD
• Using the Knowledge Base
• Using our Knowledge Base (video)
• Subscribe to the BOLD Bulletin

Forgot Password Link

If you have forgotten your password for the Avionté Support Center, use the Forgot my password link to reset it.

1. Click the Sign In link.
    

   
2. If you are not already signed in, clicking Submit a ticket will prompt you for an email and password.

3. Click the Forgot password? link.
    

   
4. The screen changes to display "Please set me up with a new password."
5. Enter your support account email address in the field provided.
6. Click the Submit button.
7. The screen changes to "Check your email."
8. Go to your email and find the message from Avionté Support Center. It will read:
   
   This email was sent to you because someone requested a password reset on your account.
9. Click the link in the email. A browser window opens where you can enter a new password.
10. Enter a new password. It must be at least 5 characters and different from your email address.
11. Click the Change password button.
12. The system will log you into the Support Center automatically.