Clear Cached Data

Updated August 28, 2026 20:00

In the event Avionté applications become unresponsive, you can follow these steps to re-enable connectivity.

Note: Close all open browser tabs. Note that this will also close the browser.

Google Chrome

Clearing Cookies and Cache

Open Chrome.
At the top right, click the '3 dots' icon
Click More tools > Clear browsing data.
The Clear browsing data screen appears.
Click the Basic tab if it is not already selected.
At the top, choose a Time range. Choose a time range that correlates to when you started experiencing problems connecting. (If you have tried this process before and it did not work, you can delete everything; to do this, select All time.)
Next to "Cookies and other site data" and "Cached images and files," check the boxes if they are not already checked.
Click Clear data.
Exit and re-open Chrome, and attempt to open Avionté applications again.

Internet Explorer

Click on the settings menu in the upper-right corner. It is shaped like a gear.
Click Internet options.
Under the General tab on the upper-left-hand side, look at Browsing history.
Click Delete...
The Delete Browsing History screen appears.
Check the boxes for Temporary Internet files and website files, Cookies and website data, History, and Download History boxes.
Click Delete.
Click OK.
Exit Internet Explorer and reopen it for changes to take effect. Attempt to start Avionté applications again.

Flush DNS

If an IT person is available, you may want to have them perform this step. It is highly recommended you contact an IT person to perform the full "Reset Internet Connection" instructions.

Resetting the Internet Connection

Open the COMMAND prompt. Go to your computer's search bar (which can also be accessed through the Windows menu) and type in "command." The Command Prompt option appears.
Click it. A command prompt window opens.
Enter the following command: ipconfig /flushdns
Press Enter; a success message will read as: “Windows IP Configuration / Successfully flushed the DNS Resolver Cache”
Try logging back in & connecting to Avionté via the normal method.

Adobe Library Login Loop

Problem Description

When attempting to access the Adobe Library via the Avionté Marketplace, users may experience a login loop or redirection back to the Marketplace. This issue often occurs after clicking the "Reconnect" button in the Adobe Marketplace tile.

Root Cause

This problem is typically caused by cached data or incomplete authentication between Avionté Bold and Adobe Acrobat Sign.

Step-by-Step Troubleshooting Guide

Log Out of Avionté Bold
- Navigate to your user profile in Avionté Bold and select the "Log Out" option.
Log Out of Adobe Acrobat Sign
- Ensure you are logged out of Adobe Acrobat Sign in all browser tabs and windows.
Clear Browser Cache and Cookies
- Refer to the Clearing Cookies and Cache steps under Google Chrome or Internet Explorer above for detailed instructions.
Close Remaining Adobe Tabs
- Close any open tabs or windows related to Adobe Acrobat Sign.
Log Back Into Avionté Bold
- Reopen Avionté Bold and log in with your credentials.
Reconnect to Adobe Library
- Go to your profile icon in Avionté Bold and navigate to the Marketplace.
- Click the "Reconnect" button in the Adobe Marketplace tile and follow the prompts to complete authentication.

Additional Notes

Avoid clicking "Go to Adobe Library" before completing the "Reconnect" process.
These steps should re-establish the connection between Avionté Bold and Adobe Acrobat Sign, allowing you to access the Adobe Library without further issues.

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