Avionté University FAQ's

Students migrated from Absorb did not receive a welcome email — they need to claim their account by resetting their password. Follow these steps to get started:

1. Navigate to the Home page at https://university.avionte.com.
2. Click the Sign In button at the top right of your screen.
3. Click the Forgot Password link and follow the instructions provided.

Once you have access, open your Profile and select the Welcome to Avionté University course to help navigate the new site. I've also included a couple of KB articles below that you may find helpful as a Student Manager:

• Avionté University Training Site
• Avionté University Course Descriptions

You don't currently have a paid contract for Avionté University. To explore purchasing options, please reach out to your Account Manager.

In the meantime, you still have access to these complimentary Avionté University features:

• Quick Start Guide – Get up and running quickly
• Included Content – Valuable guides and checklists
• Live Training Events – Sessions led by our training team

Visit university.avionte.com and access these free resources through the Included Content and Live Training menus.

If your company has a paid Avionté University contract, at least one user should have Student Manager access. Your Student Manager can create accounts for employees at your organization — reach out to them to get set up. 

If your Student Manager is unavailable, request an account via your support ticket. When doing so, be sure to specify that you need an Avionté University account and select Avionté University as the Platform, as we support multiple systems that each require separate accounts.

As a Student Manager, you are not able to inactivate student accounts — the platform only supports full deletion, which would permanently erase all transcript data. To protect your employees' academic records, we've designed the system so students only count toward your monthly limit when they actually start a course. This means you can keep everyone's records without worrying about losing their history.

Your contract includes access for up to [X] unique students per calendar month.

How monthly limits work:

• Students count toward your monthly limit only if they log in AND start a course from the Course Catalog that month.
• Students who don't log in, or who only access Included Content and Live Training Events, do not count against your quota.
• The count resets each calendar month.

If you need to remove a former employee to prevent them from accessing the system, in your support ticket state they are a former employee, provide their name, and email address. The Avionté University team will be notified and take care of it right away.

We no longer offer comp accounts for Avionté University. You can browse available content and course descriptions without an account at university.avionte.com — no login required.

These KB articles are a great place to start:

• About Avionté University
• Avionté University Course Descriptions

When you're ready to purchase, reach out to your Account Manager to discuss options.

Avionté University access is included at no charge during implementation and for an additional 30 days after your go-live date. After that period, continued access to the Course Catalog requires a paid contract.

All other Avionté University features remain complimentary — including the Quick Start Guide, Included Content with guides and checklists, and Live Training Events.

Navigate to university.avionte.com and click Sign In at the top right. Once signed in, click the profile icon at the top right and select Manage Students.

To add students:

1. Click Enroll Students and enter student email addresses — one per line.
2. If your students need different courses, you should not enroll them in courses at this step.
3. Click Add Students and Enroll at the bottom of the screen.

Your employees will receive a welcome email with a link to create their accounts. Once they've signed in, you can enroll them in individual courses or they can self-enroll. Learning paths are available for specific roles and will automatically enroll students in all courses relevant to their position.

These KB articles have more detail on your responsibilities as a Student Manager:

• Avionté University Training Site
• Avionté University Course Descriptions

No — your existing free account will continue to be your login for Avionté University. You now have access to the full catalog of training courses. If you don't remember your password, you can follow these steps to reset it:

1. Navigate to university.avionte.com.
2. Click the Sign In button at the top right.
3. Click the Forgot Password link and follow the instructions provided.

Your contract includes access for up to [X] unique students per calendar month. Students count toward your monthly limit only if they sign in and start a course from the Course Catalog — students who don't sign in during a given month don't count against that month's quota.

We encourage all new students and Student Managers to complete the Welcome to Avionté University course to learn how to navigate the training site.

For more on your Student Manager responsibilities, these KB articles are helpful:

• Avionté University Training Site
• Avionté University Course Descriptions

Only students who actually begin a course within a given month count toward your contracted limit — and that count resets each month. In general, Avionté allows an average of five active users per month and understands that some months will naturally be busier than others.

The goal is to make sure your team gets the training they need. In the unlikely event that your group consistently averages more than your contracted number of active users per month, Avionté will reach out to discuss options before taking any action.

If you would find it helpful, you can request a weekly report of user activity — just submit a support ticket and the Avionté University team will get it set up.

Resending Welcome Emails: You can resend a welcome email once within a 30-day period by re-entering the student's email address in the Enroll Student section. If your students aren't receiving emails, you should ask them to check their spam folder first. If the issue affects multiple users, you can ask your IT team to whitelist au.noreply@avionte.com.

Editing Student Information: Students can update their own profile information — including name, email address, and password — directly from their profile. When making edits, they should click directly into the field itself rather than using the pencil icon.

Certificates: Avionté University currently offers certificates for three assessments. Your students can download and print certificates directly from their account for inclusion in HR files.

Customizing Learning Paths: Learning paths are designed as complete courses and individual courses cannot be removed from a path. If a student only needs certain courses, you can enroll them in specific individual courses rather than assigning the full learning path. See the Avionté University Course Descriptions article for details on what each course covers.

Self-enrollment is an intentional feature of Avionté University — it's designed to empower your team members to take initiative in their own learning and explore resources relevant to their development.

While there is no platform-level setting to disable self-enrollment, here are a few approaches that may help:

• Internal guidelines: You can establish internal policies requiring manager approval before employees enroll in courses beyond their assigned curriculum.
• Strategic course assignment: You can assign required courses directly and communicate clearly with your team about which courses are priorities versus optional development.
• Management oversight: You can monitor course enrollments through your Student Manager Profile and have conversations with team members about appropriate course selection and time management.