Avionté help content features a variety of troubleshooting articles arranged in the knowledge base according to product structure. and those articles are located respective to related content. This article serves as a type of index for all of those troubleshooting articles that need to stay with its related content.
Index
The troubleshooting articles below are grouped by application location.
ACA
| Article | Description |
| 1095-C Troubleshooting | Steps to take when the 1095 report does not generate. |
| Fix ACA Companion Application Employee Migration Errors | Resolutions to common errors encountered during the ACA Companion Application employee migration process. |
Aero Platform
| Article | Description |
| Aero Error Messages | Comprehensive list of error messages generated through the Aero platform. |
| Aero General Troubleshooting | A variety of helpful troubleshooting sequences to resolve issues with branches, placements, and Aero email. |
| Aero Troubleshooting - Missing Required Employee Statuses | Resolution to an issue encountered when an applicant begins an application workflow, but cannot apply to the job. |
Browsers
| Article | Description |
| Troubleshooting: HTTP 503 Error | What happens when a website is unavailable or a connection is incorrect? Visit this common browser error's help article. |
Core Application
| Article | Description |
| Agency Search | Resolution to Agency search results not generating. |
| Approve Time Cards from Emails - Troubleshooting | Various resolutions to issues encountered when approving entered time from an email. |
| AR Create New Invoice | Instructions about how to create an AR invoice and how to enable missing skill codes. |
| Email Signature Troubleshooting | Unable to manage the signature that appears on emails sent from Avionté? These instructions assist with editing, styling, and logos. |
| Invoice Troubleshooting - Adding PO# after Batch Close | Instructions about how to add a PO# to a batch that has already been closed. |
| Resume Parse Quick Preview | Resolution to "Unable to load preview." message. |
Integration Troubleshooting
| Article | Description |
| E-Verify Error Messages | Comprehensive list of error messages generated through the E-Verify integration. |
| E-Verify Install & Upgrade Process - Self-Hosted Customers | Resolutions to E-Verify installation issues. |
| Greenshades TIN Validation Troubleshooting | Troubleshooting steps for Tax Identification numbers in the Greenshades tax support application. |
| Greenshades - Feed Generation Error | Resolving errors when generating the feed and XML. |
| Peoplenet - Troubleshooting - Importing Pay Files Error | Troubleshooting when the integration will not import Pay/Bill Units in its file as expected. |
Portals
| Article | Description |
| Applicant Portal Troubleshooting | Displaying info gathered from the Applicant Portal into Employee > Interview section. |
| Customer Portal Time Entry Troubleshooting | Resolving improperly displayed order and assignment information. |
| Time Clock Troubleshooting | Helping display the time clock in the Admin Web portal. |
